CHAA Exam Study Questions & Answers | 80 Questions with 100% Correct Answers | Updated & Verified

Under Title III of the Americans with Disabilities Act, hospitals are required to: - ANS - Provide resources to eliminate barriers in communication. What is NOT important when initiating a patient satisfaction survey? - ANS - What data measures are needed to care for a patient What is not a purpose of any quality improvement program? - ANS - Blame someone for the mistake Which of the following is not a patient satisfaction survey: - ANS - CMS Survey Communication is: - ANS - Exchanging information with the patient Which is not a KPI in Patient Access? - ANS - CLABSI rate HEAT stands for: - ANS - Hear them out, empathize with the customer, apologize, take responsibility for actions All of the following are ways we communicate, except: [Body Language, Eating, Talking, Facial Expressions] - ANS - Eating What are the three steps to communication? - ANS -