CPI Exam Review with complete solutions

Care, welfare, safety, and ______________ are core values in the CPI philosophy security Care, welfare, ___________, and security are core values in the CPI philosophy safety 00:14 01:41 Care, ____________, safety, and security are core values in the CPI philosophy welfare ___________, welfare, safety, and security are core values in the CPI philosophy Care The fourth "behavior" on the Crisis Development Model Tension Reduction The third "behavior" on the Crisis Development Model Risk Behavior The second "behavior" on the Crisis Development Model Defensive The first "behavior" on the Crisis Development Model Anxiety Staff Approach to Anxiety Supportive Staff Approach to Defensive Behavior Directive Staff Approach to Risk Behavior Safety Interventions Staff Approach to Tension Reduction Therapeutic Rapport These behaviors may benefit from a "Supportive" staff approach... pacing, drumming fingers, wringing hands, and staring These behaviors may benefit from the use of "Safety Interventions" striking, kicking, biting, punching, and throwing objects These behaviors may benefit from a "Directive" staff approach... asking difficult or challenging questions, blaming others, demonstrating denial and refusal These behaviors may benefit from the use of "Therapeutic Rapport" relaxing of posture, guilt, sadness, and remorse The distance people prefer to maintain between themselves and others is... Personal space The postures, gestures, facial expressions, and movement used to communicate are examples of... Body language A nonverbal communication tool that communicates respect, is nonthreatening, and maximizes safety is... The Supportive Stance A form of physical contact that expresses feelings or emotion is... Communication through touch Tone of voice, volume of voice, and rhythm of speech are examples of... Paraverbals What is the name of the model that serves as an expansion of the Defensive level of The Crisis Development Model The Verbal Escalation Continuum The fourth "behavior" on the Verbal Escalation Continuum is... Intimidation