ITIL 4 FOUNDATION: SERVICE VALUE CHAIN/ ITIL 4 FOUNDATION: THE GUIDING PRINCIPLES/ ITIL 4 FOUNDATION: THE SERVICE VALUE SYSTEM/ ITIL 4 Foundations: General Management Practice Skillport test

What are valid outputs of the Design and Transition activity? - Answer- Requirements and specifications for Obtain/build; Contracts and agreements for Engage; Performance information and improvement opportunities for Improve; New and changed products and services for Deliver and support Which of these is NOT an output from the Improve activity? - Answer- Stakeholders feedback provided by Engage Which is NOT an input to the Obtain/build activity of the service value chain? - Answer- Services delivered to internal and external customers and users What is NOT the purpose of the Engage value chain activity? - Answer- Provide policies, requirements, and constraints of stakeholders What is a specific purpose of the Plan activity? - Answer- To ensure a shared understanding of the vision, current status, and improvement direction for all four dimensions What is an output of the plan activity? - Answer- Strategic, tactical, and operational plans Which of these are outputs from the Engage activity? - Answer- Requests and feedback from customers; User support tasks for Deliver and support; Product and service requirements for Design and transition; Consolidated demands and opportunities for the Plan activity What is a defined specific purpose of the Improve activity? - Answer- To ensure continual improvement of products, services, and practices across the four dimensions of service management Which of these is an input to the Deliver And Support service value chain activity? - Answer- New and changed products/services provided by Design and transition Which is an output of the Obtain/build activity of the service value chain? - Answer- Knowledge and information about service components to all value chain activities What is NOT a common rule when using the Service Value Chain? - Answer- All interactions are performed via the Deliver and support activity What is an output from the Deliver And Support activity? - Answer- Portfolio decisions for the Design and transition activity What is a defined specific purpose of the Design and transition activity? - Answer- To ensure products and services continually meet stakeholder expectations for quality and costs Which of these statements accurately describes value streams? - Answer- They are specific combinations of scenario-based activities and practices Which statement is NOT true concerning value chains? - Answer- Value streams and processes are the second dimension of the SVS What are valid components of the ITIL 4 Service Value Chain? - Answer- Deliver and Support