NCCT COMMUNICATION correctly solved 2023

NCCT COMMUNICATION correctly solved 20231. When writing a business letter, the medical assistant should include which type of punctuation following the salutation? colon 2. A business letter should be folded in which of the following positions when using a standard No. 10 envelope? thirds, face-up 3. Which of the following questions should the medical assistant ask to gain the most pertinent information about the patient's chief concern while taking her history? What brings you in to see the doctor today? 4. When composing a business letter, how should the medical assistant properly indicate copies of the letter are being sent to others? Enter "cc" followed by the names. 5. The medical assistant aligns all parts of a business letter at the left margin. This is an example of which of the following letter formats? Full block style 6. Which of the following is an inappropriate complimentary closing for a business letter? "Wishing You the Best" 7. What five pieces of information must be available on every sample in the laboratory? Full name, unique identifier, date of collection, time of collection, collector's identity 8. Recording the patient's critical glucose value in the medical record is an example of which of the following? good laboratory practices (GLPs) 9. Which of the following is an appropriate way to greet a patient? "Welcome to Dr. Doe's office. My name is John. How may I help you?" 10. A patient presents to the medical office stating the following: "I was previously seen for a physical exam and the EOB I received contained an error regarding my medical coverage. The doctor ordered blood screening for hypercholesterolemia, and I'm out of my blood pressure meds." Which of the following questions should the medical office assistant ask the patient first? Did the doctor say you needed to be seen today? 11. When handling a patient complaint, which of the following actions by the medical assistant demonstrates professionalism? Thank the patient for making you aware of their concern. 12. The medical assistant is preparing to escort a patient with a prosthetic limb, due to complications from diabetes, to a room. Which of the following actions by the medical assistant is appropriate? ask the patient if they need extra assistance before helping 13. A medical assistant maintains a positive, caring demeanor when the office is running 45 minutes behind on scheduled appointments. This action is most indicative of which of the following workplace behaviors? professionalism 14. Which of the following actions by the medical assistant reflects professional telephone etiquette? (Select the three (3) correct answers.) requesting permission before placing a caller on hold, speaking clearly with a pleasant tone, verifying the patient's full name and date of birth 15. Which of the following pieces of information is important to include when taking a routine telephone message? (Select the three (3) correct answers.) name of the person calling, caller's return telephone number, date and time of the call 16. Which of the following calls should the medical assistant refer directly to the provider? positive radiological reports 17. If a patient is consistently late, the most effective way for the medical assistant to handle the problem is to Ask the provider to discuss the office policy with the patient. 18. The best way to ensure that a patient understands and complies with the medical office's financial policy is to explain the office's financial policies and procedures in advance of services. 19. A patient calls the office concerned because they have just been stung by a bee. Which of the following shocks would be a concern? Anaphylactic 20. A patient's wife calls the office and states that her husband is experiencing left arm pain and chest pressure. Which of the following could the patient be suffering from? Myocardial Infarction (MI)