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OE710 Optimalisering van de Dienstverlening (Cijfer 7,3) Business Studies jaar 3

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OE710 Optimalisering van de Dienstverlening (Cijfer 7,3) Business Studies Management en Beleid / Ondernemen / Marketing / HRM / Logistiek / Banking & Insurance jaar 3 kan je gebruiken als voorbeeld voor je eigen verslag!

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Hogeschool InHolland (InHolland)
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OE710: Optimalisering kwaliteit van Dienstverlening (OE710)










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Institution
Hogeschool InHolland (InHolland)
Study
Business
Course
OE710: Optimalisering kwaliteit van Dienstverlening (OE710)
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Document information

Uploaded on
February 9, 2023
Number of pages
20
Written in
2021/2022
Type
Essay
Professor(s)
Unknown
Grade
7-8

Subjects

  • oe710
  • optimalisering
  • dienstverlening
  • verslag
  • rapport
  • voorbeeld
  • business studies
  • jaar 3
  • inholland
  • samenvatting

Content preview

Optimalisering van de dienstverlening
PCM 6




Dion
Dijkshoorn

, Optimalisering van de dienstverlening

OE710




Student: Dion Dijkshoorn

Klas: ROBSMBVT3

Onderwijsinstelling: Hogeschool Inholland Rotterdam

Opleiding: Business Studies

Onderwijseenheid: OE710 Optimalisering van de dienstverlening

Inleverdatum: 16-5-2022

Studiejaar: 2021-2022

Docent: Herbert Maks

, Inhoudsopgave

Opdracht 1..............................................................................................................................................4
1.1 Doelstelling van het onderzoek....................................................................................................4
1.2 Beschrijving informatiebehoefte..................................................................................................4
1.3 Beoogde uitkomst.........................................................................................................................4
1.4 Onderzoeksmethodologie............................................................................................................4
Opdracht 2..............................................................................................................................................6
2.1 Vragenlijst enquête.......................................................................................................................6
Opdracht 3..............................................................................................................................................9
3.1 Doelstelling...................................................................................................................................9
3.2 Beschrijving informatiebehoefte..................................................................................................9
3.3 Beoogde uitkomsten.....................................................................................................................9
3.4 Selectiecriteria onderzoeksdoelgroep..........................................................................................9
3.5 Aantal mensen..............................................................................................................................9
3.6 Methode.......................................................................................................................................9
3.7 Observatie-onderwerpen...........................................................................................................10
3.8 Observatieformulier...................................................................................................................10
Opdracht 4............................................................................................................................................11
4.1.....................................................................................................................................................11
4.3.....................................................................................................................................................14
4.4.....................................................................................................................................................17
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Valuable and high-quality reports, summaries or other useful documents to successfully complete your studies! I also sell benefit bundles, with which you can buy reports from the whole semester or academic year at once. // Waardevolle en kwalitatieve verslagen, samenvattingen of andere handige documenten om je opleiding succesvol af kunnen te ronden! Ik verkoop ook voordeel bundels, hiermee kan je gelijk verslagen kopen van heel een semester of studiejaar.

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