BUS 120 Graded Exam 4 Study Guide With 100% Questions and Answers Updated 2023.

BUS 120 Graded Exam 4 Study Guide With 100% Questions and Answers Updated 2023.  BUS120_MH  Topic 14: Change Management Started on Thursday, Nov 9, 2022 8:18 AM State Finished Completed on Thursday, Nov 9, 2022, 8:55 AM Time taken 36 mins 28 secs Grade 120.00 out of 125.00 (96%) Question 1 Correct 5.00 points out of 5.00 Flag question Question text According to research on the behavioral perspective of leadership, task-oriented leaders tend to: Select one: a. establish challenging goals. b. develop mutual trust and respect for subordinates. c. listen to employee suggestions. d. do personal favors for employees. e. do all of these things. Feedback The correct answer is: establish challenging goals. Question 2 Correct 5.00 points out of 5.00 Flag question Question text The highest priority and first strategy required for any organizational change is to: Select one: a. fire several senior executives in the organization. b. introduce stress management counseling. c. train employees who do not possess the skills required under the new conditions. d. communicate the need for change and keep employees informed about what they can expect from the change effort. e. negotiate a new set of relations among those who will clearly lose out from the change. Feedback The correct answer is: communicate the need for change and keep employees informed about what they can expect from the change effort. Question 3 Correct 5.00 points out of 5.00 Flag question Question text What is the significance of artifacts in organizational culture? Select one: a. Artifacts are the same as organizational culture. b. Artifacts are the leftover parts of the organization that cannot fit into its culture. c. Artifacts represent the directly observable symbols and signs of an organization's culture. d. Artifacts are the observable indicators that the organization does not have a culture. e. Artifacts mainly reflect the subcultures that conflict with an organization's dominant culture. Feedback The correct answer is: Artifacts represent the directly observable symbols and signs of an organization's culture. Question 4 Correct 5.00 points out of 5.00 Flag question Question text Senior executives at a large retail organization want employees to become more customerfriendly. Employees think they are serving customers well enough and the company is the dominant player in the market. What should the executives do in this situation? Select one: a. Stop trying to convince employees that they should change. b. Keep pushing employees to change even though they don't see the need to change. c. Threaten to fire employees who do not become more customer-friendly. d. Find information in the external environment indicating that the company's dominant position will be threatened unless they become more customer-friendly. e. Do none of these things. Feedback The correct answer is: Find information in the external environment indicating that the company's dominant position will be threatened unless they become more customer-friendly.