CMAA Certification Test Review (2022/2023) (Verified Answers)

CMAA Certification Test Review (2022/2023) (Verified Answers) Which of the following types of referrals is used in an emergent situation? STAT Which of the following schedules more than one patient at the same time with the same provider while still allowing adequate time within the hour to see all scheduled patients? Wave booking Which of the following is an OSHA regulation that must be reviewed yearly to ensure compliance? Blood borne pathogens standard Which of the following methods organizes patient records in chronological order according to the department that provided the care? SOMR An older adult patient presents to a physician's office with his adult daughter to clarify when to take his new medication. Which of the following actions should the medical administrative assistant take? Advise the daughter and patient that the physician will speak to them about the prescription For medical billing purposes, which of the following is good practice when updating information from established patients? Request verification of current patient information at each visit Once a physician signs advance directives, the medical administrative assistant should have which of the following witness the signature? Non-affiliated individual Which of the following prefixes means "masculine"? Andr- An office manager asks a medical administrative assistant to mail a letter to a patient who is being dismissed from the practice. Which of the following methods should the assistant use to mail the letter? Certified Mail Several patients cancel their appointments for the day. Which of the following is the first action for the medical administrative assistant to take? Contact patients who are on the waiting list Which of the following telephone calls should the medical administrative assistant route directly to the provider? A provider from another office needs to discuss a patient's case A medical administrative assistant scheduling a patient for a procedure. Which of the following actions should the assistant take first? Obtain a written prescription from the provider. A medical administrative assistant is creating a business correspondence. Which of the following salutations is appropriate for the assistant to use? Dear Mr. Goodwin: Which of the following is required to establish medical necessity on the patient encounter form? Diagnosis code A patient receives an explanation of benefits stating services will not be covered because out-of-pocket medical expenses have not been met. The amount owed is defined as which of the following? Deductible Which of the following is the amount the medical administrative assistant should submit to the secondary insurance carrier if the encounter balance is $360 and the patient has two plans with an 80/20 split? $72 (This amount represents the 20% that should be sent to the secondary plan. Twenty percent of $360 equals $72.) When a provider requests a patient to have a diagnostic test at a hospital, which of the following actions should the medical administrative assistant take? Schedule the test with the hospital Before adding medical records to a patient's chart, the medical administrative assistant should take which of the following actions? Ensure the provider has initialed reports. (This action ensures the provider reviewed the report prior the assistant placing the report the chart necessary for legal compliance) Which of the following abbreviations is a type of insurance plan? POS (point of service) Providers should use which of the following when a procedure is excluded from the Medicare fee schedule? Advance Beneficiary Notice (ABN) (providers use an ABN when a procedure is excluded from the Medicare fee schedule) Prior to a patient leaving the office, she is asked to pay 10% of a $100 office visit. Which of the following best describes this fee? Coinsurance When a medical administrative assistant makes arrangements a staff member to attend a conference, which of the following is the most Important step for keeping the office informed? Distribute the travel itinerary A medical administrative assistant should take which of the following actions when documenting a prescription refill? Date and initial the prescription refill in the patient's medical record. Which of the following actions is appropriate for a medical administrative assistant to take when providing preoperative Instructions to a patient who is anxious? Allow extra time to reinforce the instructions. A patient called with a question about her prescription dosage as it relates to her condition. Which of the following actions is appropriate for the medical administrative assistant to take? Take a message for the physician. Which of the following actions appropriate for a medical administrative assistant to take before scheduling a patient for surgery? Verify the patient benefits. Which of the following allows employees access to information regarding workplace safety? Right-to-know law Which of the following is a medical administrative assistant's function in the audit process? Maintaining day sheets A collected specimen needs to be sent to an outside laboratory. Which of the following actions is within the scope of practice of a medical administrative assistant? Process the requisition for shipment A provider is running 30 behind schedule because of an early morning emergency. Which of the following actions should the medical administrative assistant take to maintain effective scheduling in the office? Inform waiting patients that an emergency has caused a delay in the schedule and that they can walt or reschedule A patient is identified as a smaker in her medical record and requests a medical record amendment due to her cessation of smoking 15 years earlier. Which of the following sections of the Patient's Bill of Rights is the patient exercising? Confidentiality of Health Information Which of the following is the purpose of an encounter form? To save time and improve accuracy in data entry A medical administrative assistant instructs a patient to arrive on Monday at 9:00 a.m for cast removal because the provider is available