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CPHQ Exam Study Questions | 260 Questions with 100% Correct Answers | Verified 2023 | 89 Pages
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Which of the following is NOT part of the seven steps to the Kubler Ross Change Curve model? A. shock B. experiment C. anger - A. anger All styles are important for different situations an organization may find itself in at any given point in time. Which of the following leadership styles is best when an organization is in crisis mode? A. autocratic B. empowering C. transactional D. transformational - A. Autocratic Quality Assurance - Measures compliance with standards Quality Control - Process of ensuring products and services meet consumer expectationsPerformance Improvement - Continuously improve processes to meet standards
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