TICO TEST SAMPLE With Updated Questions and
Answers 2023
In representations is it required to show the price including GST/PST?No - ANSWER
No, the total amount to be paid for travel services
A regulation in support of an Act describes... - ANSWER How the rules will be enforced
or applied
A representation displayed on a billboard or bus board or any other medium with time or
space limitation is NOT required to include? - ANSWER Registrant's business name,
address and registration number
Contributions to the Compensation Fund by registrants must be made - ANSWER
Twice a year (at a six-month interval)
A client buys a vacation package from ABC Tours on May 1. The departure date is June
15. ABC Tours pays the travel wholesaler on May 8. On which date must the travel
wholesaler produce the tickets, vouchers, itinerary, and other related documents for the
travel agent? - ANSWER June 1 (14 days before departure)
Define Travel Agent: - ANSWER A person who sells, to consumers, travel services
provided by another person
All newspaper advertisements must include the following information: - ANSWER
Business name, address, and TICO registration number
According to the Travel Industry Act, 2002, a travel agent does NOT have to inform a
client before booking... - ANSWER That some days can be cloudy, even in a sun
destination
Sally Rosa purchases a package tour from ABC agency that includes a return business
flight. The airline end supplier becomes bankrupt during Sally's trip and she is stranded
at the destination. She purchases a business class flight home and then makes a claim
on the Compensation Fund. Will her claim for reimbursement of the flight home be
successful? - ANSWER Yes, because the Fund will cover only the value of the unused
portion of the original ticket
T/F: The Fund will NOT reimburse travel agents for any commissions, any service
charge owing on the travel services purchased by the customer, or travel services
purchased through an Alberta travel agency - ANSWER True
The best description of Ontario's Travel Industry Act, 2002, is that it... - ANSWER Sets
down the rules under which travel retailers and travel wholesalers must operate in
Ontario
, The phrase: "to promote a fair and informed marketplace where consumers can be
confident in their travel purchases" is the: - ANSWER Mission/vision statement of TICO
Which is NOT a Force Majeure?
- Floods
- Hurricanes
- Riots
- Mechanical - ANSWER Mechanical
ABC, a wholesaler, has been selling XYZ Resort since the resort opened in 1965. ABC
still puts a photograph of the resort from 1965 in the brochure to show off the location's
beauty. In fact, the resort has NOT been upgraded or renovated since 1965 and has
become run-down and outdated. Has ABC done anything wrong in its brochure? -
ANSWER Yes, because the photograph does not accurately depict the current condition
of the resort
T/F: Mr. and Mrs. Smith are planning their dream golf vacation. The resort they wish to
stay at is holding the Pebble Beach Open Golf Tournament during the week the couple
wants to travel. The travel agent is obligated to inform the client of this fact - ANSWER
True
A consumer selects a package tour from a travel wholesaler's brochure. The hotel
included in the package is some distance from town, which appeals to the consumer
who wants a quiet location for her holiday. When she arrives at the hotel, she is upset
by the non-stop noise outside her room as the hotel starts construction of a new
swimming pool. Who is to blame for this consumer's dissatisfaction? - ANSWER The
travel wholesaler, which should have disclosed in its brochure information about
construction or renovation of the property
Joe Smith is a travel agent with ABC Travel. He went out of his way to ensure that all
the travel arrangements for Dorothy and David Black were "perfect". The couple paid
ABC Travel and then ABC Travel forwarded the funds to the travel wholesaler. When
the travel wholesaler declared bankruptcy and the Blacks' trip was ruined, Joe Smith
made a claim on the Travel Industry Compensation Fund for the $75.00 service fee he
charged as a destination specialist. What will TICO do? - ANSWER Refuse the claim
because the Compensation Fund does not cover service fees
ABC Travel puts an advertisement in the newspaper that announces a package holiday
"From $999 and up" TICO would not consider this acceptable because... - ANSWER
The Regulation states that consumers must know the exact cost of all the travel
Claimants who wish to appeal to a Board decision are entitled to a hearing before the
Tribunal as long as they mail or deliver a written request to the Registrar and the
Tribunal within: - ANSWER 15 days after being informed that their claim was denied
Answers 2023
In representations is it required to show the price including GST/PST?No - ANSWER
No, the total amount to be paid for travel services
A regulation in support of an Act describes... - ANSWER How the rules will be enforced
or applied
A representation displayed on a billboard or bus board or any other medium with time or
space limitation is NOT required to include? - ANSWER Registrant's business name,
address and registration number
Contributions to the Compensation Fund by registrants must be made - ANSWER
Twice a year (at a six-month interval)
A client buys a vacation package from ABC Tours on May 1. The departure date is June
15. ABC Tours pays the travel wholesaler on May 8. On which date must the travel
wholesaler produce the tickets, vouchers, itinerary, and other related documents for the
travel agent? - ANSWER June 1 (14 days before departure)
Define Travel Agent: - ANSWER A person who sells, to consumers, travel services
provided by another person
All newspaper advertisements must include the following information: - ANSWER
Business name, address, and TICO registration number
According to the Travel Industry Act, 2002, a travel agent does NOT have to inform a
client before booking... - ANSWER That some days can be cloudy, even in a sun
destination
Sally Rosa purchases a package tour from ABC agency that includes a return business
flight. The airline end supplier becomes bankrupt during Sally's trip and she is stranded
at the destination. She purchases a business class flight home and then makes a claim
on the Compensation Fund. Will her claim for reimbursement of the flight home be
successful? - ANSWER Yes, because the Fund will cover only the value of the unused
portion of the original ticket
T/F: The Fund will NOT reimburse travel agents for any commissions, any service
charge owing on the travel services purchased by the customer, or travel services
purchased through an Alberta travel agency - ANSWER True
The best description of Ontario's Travel Industry Act, 2002, is that it... - ANSWER Sets
down the rules under which travel retailers and travel wholesalers must operate in
Ontario
, The phrase: "to promote a fair and informed marketplace where consumers can be
confident in their travel purchases" is the: - ANSWER Mission/vision statement of TICO
Which is NOT a Force Majeure?
- Floods
- Hurricanes
- Riots
- Mechanical - ANSWER Mechanical
ABC, a wholesaler, has been selling XYZ Resort since the resort opened in 1965. ABC
still puts a photograph of the resort from 1965 in the brochure to show off the location's
beauty. In fact, the resort has NOT been upgraded or renovated since 1965 and has
become run-down and outdated. Has ABC done anything wrong in its brochure? -
ANSWER Yes, because the photograph does not accurately depict the current condition
of the resort
T/F: Mr. and Mrs. Smith are planning their dream golf vacation. The resort they wish to
stay at is holding the Pebble Beach Open Golf Tournament during the week the couple
wants to travel. The travel agent is obligated to inform the client of this fact - ANSWER
True
A consumer selects a package tour from a travel wholesaler's brochure. The hotel
included in the package is some distance from town, which appeals to the consumer
who wants a quiet location for her holiday. When she arrives at the hotel, she is upset
by the non-stop noise outside her room as the hotel starts construction of a new
swimming pool. Who is to blame for this consumer's dissatisfaction? - ANSWER The
travel wholesaler, which should have disclosed in its brochure information about
construction or renovation of the property
Joe Smith is a travel agent with ABC Travel. He went out of his way to ensure that all
the travel arrangements for Dorothy and David Black were "perfect". The couple paid
ABC Travel and then ABC Travel forwarded the funds to the travel wholesaler. When
the travel wholesaler declared bankruptcy and the Blacks' trip was ruined, Joe Smith
made a claim on the Travel Industry Compensation Fund for the $75.00 service fee he
charged as a destination specialist. What will TICO do? - ANSWER Refuse the claim
because the Compensation Fund does not cover service fees
ABC Travel puts an advertisement in the newspaper that announces a package holiday
"From $999 and up" TICO would not consider this acceptable because... - ANSWER
The Regulation states that consumers must know the exact cost of all the travel
Claimants who wish to appeal to a Board decision are entitled to a hearing before the
Tribunal as long as they mail or deliver a written request to the Registrar and the
Tribunal within: - ANSWER 15 days after being informed that their claim was denied
