CRCR Test Review Questions and Answers 2023
(Verified ANSwers by Expert)
1.Important revenue cycle activities in the pre-service stage include; ANS
Obtain- ing or updating patient and guarantor information
2. In the pre-service stage, the cost of the scheduled service is identified
and the patient's health plan and benefits are used to calculate; ANS The
amount the patient may be expected to pay after insurance.
3. Demographic and health plan edit failures are identified and resolved
within the Patient Access area. Census activity is processed, Discharges
are completed and correctly coded. These activities are considered ANS
Point-of-ser- vice revenue cycle activities.
4. HFMA best practices call for patient financial discussions to be
rein- forced; ANS With a written statement of the conversation
1/3
, 5. HFMA's patient financial communications best practices specify that pa-
tients should be told about the types of services provided and; ANS Who
partici- pates in providing the service, e.g. surgeons, radiologists, etc.
6. The process of evaluating compliance with financial assistance policies
involves; ANS The annual observation, monitoring, and tracking of
results for all best practices.
7. The account resolution clock begins when ANS The first statement is
sent to the patient
8.The soft cost of a dissatisfied customer is ANS The customer passing
on informa- tion about their negative experience to potential patients
or through social media channels
9. The hard cost of a dissatisfied customer is ANS loss of future revenue
10.When there is a request for service, scheduling staff must first ANS
Confirm the patients key identification information
2/3
(Verified ANSwers by Expert)
1.Important revenue cycle activities in the pre-service stage include; ANS
Obtain- ing or updating patient and guarantor information
2. In the pre-service stage, the cost of the scheduled service is identified
and the patient's health plan and benefits are used to calculate; ANS The
amount the patient may be expected to pay after insurance.
3. Demographic and health plan edit failures are identified and resolved
within the Patient Access area. Census activity is processed, Discharges
are completed and correctly coded. These activities are considered ANS
Point-of-ser- vice revenue cycle activities.
4. HFMA best practices call for patient financial discussions to be
rein- forced; ANS With a written statement of the conversation
1/3
, 5. HFMA's patient financial communications best practices specify that pa-
tients should be told about the types of services provided and; ANS Who
partici- pates in providing the service, e.g. surgeons, radiologists, etc.
6. The process of evaluating compliance with financial assistance policies
involves; ANS The annual observation, monitoring, and tracking of
results for all best practices.
7. The account resolution clock begins when ANS The first statement is
sent to the patient
8.The soft cost of a dissatisfied customer is ANS The customer passing
on informa- tion about their negative experience to potential patients
or through social media channels
9. The hard cost of a dissatisfied customer is ANS loss of future revenue
10.When there is a request for service, scheduling staff must first ANS
Confirm the patients key identification information
2/3
