TACO BELL MIC CERTIFICATION QUESTIONS WITH CORRECT ANSWERS

Ensures the right number of people are scheduled and adjusts as needed. CORRECT ANSWER MIC reviews the daily schedule and evaluates customer service needs vs. scheduled; confirms prep cycles. Determines if or where adjustments are needed. Use deployment chart to assign Team Members specific tasks CORRECT ANSWER Ensure MIC posts and assigns secondary or cleaning tasks to Team Members throughout the day. Communicate goals for the shift CORRECT ANSWER MIC communicates shift goals, focuses on customers, and executes secondary tasks. Uses HME Timer or dashboard display to track and post day part results. CORRECT ANSWER MIC communicates results to the team and records results on SWS tracking. Turns restaurant alarm system on and off. CORRECT ANSWER Have MIC teach you to activate and deactivate alarm. Conducts Pest walk. CORRECT ANSWER Completes a pest walk. Knowledge of pest escalation procedure. Correctly accesses Answer System as needed. CORRECT ANSWER Ask MIC to locate answer system. Correctly accesses and uses learning zone. CORRECT ANSWER MIC can demonstrate how to check for training completion, reset password, and run team matrix report. Executes the customer satisfaction walk. CORRECT ANSWER MIC completes all customer satisfaction walk details using MIC Card as a guideline.