RHIT Exam Practice Questions-DOMAIN 6 - Leadership questions with correct answers

The RHIT supervisor for the filing and retrieval section of Community Clinic is developing a staffing schedule for the year. The clinic is open 260 days per year and has an average of 600 clinic visits per day. The standard for filing records is 60 records per hour. The standard for retrieval of records is 40 records per hour. Given these standards, how many filing hours will be required daily to retrieve and file records for each clinic day? A. 6 hours per day B. 10 hours per day C. 15 hours per day D. 25 hours per day 25 hours per day Timeliness of the storage and retrieval processes can be monitored. In this situation, each clinic visit represents a patient record that will need to be retrieved (or pulled) and stored (filed back), 600/60 = 10; 600/40 = 15; 10 + 15 = 25 hours per day. Incorporating a workflow function in an electronic information system would help support: A. Tasks that need to be performed in a specific sequence B. Moving patients from point to point C. Registration of patients D. Making computer output available on laser disk Task that need to be performed in a specific sequence Workflow and process designs ensure the most efficient and effective use of electronic information systems. The acute care hospital discharges an average of 55 patients per day. The HIM department is open during normal business hours only. The volume of productivity standard is six records per hour when coding 4.5 hours per day. Assuming that standards are met, how many FTE coders does the facility need to have on staff in order to ensure that there is no backlog? A. 2.85 B. 5 C. 14.26 D. 27 2.85 385 charts per week / 5 days/ 27 standard charts per day = 2.85. Coding productivity is measured by: A. Quantity B. Quality C. Quantity and Quality D. Volume Quantity and Quality Coding productivity is measured by two indicators of a coder's skill which are the types of errors he or she makes and the speed at which he or she can work. Quality standards for coding accuracy should be: A. At least 80 percent B. At least 90 percent C. As close to 100 percent as possible D. No specific standards are possible As close to 100 percent as possible Quality coding is an important component of coding compliance. Standards for coding accuracy should be as close to 100 percent as possible. A statement or guideline that directs decision making or behavior is called a: A. directive B. procedure C. policy D. rule Policy A policy is a statement that describes general guidelines that direct behavior or direct and constrain decision making in the organization. Position descriptions, policies and procedures, training checklists, and performance standards are all examples of: A. Staffing tools B. organizational policies C. Strategic plans D. Items on a training checklist Staffing tools Staffing tools may be used to plan and manage staff resources. Staffing tools include: position descriptions, which outline the work and qualifications required by the job; performance standards, which establish expectations for how well the job will be done and how much work will be accomplished; and written policies and procedures explaining staffing requirements and scheduling, which assist the supervisor in being fair and objective and help the staff understand the rules. The people within the organization who oversee the operation of a broad scope of functions such as coding, transcriptions, and release of information at the department level are referred to as: A. Senior managers B. The board of directors C. Supervisory managers D. Middle manager Middle manager Middle management involves the people within the organization who oversee the operation of a broad scope of functions; for example, the HIM manager may oversee coding, transcription, and release of information at the departmental level or they may oversee a defined product or line of service, such as in the case of a radiology department manager. Which of the following is a problem-solving technique that focuses on working with individuals to find a mutually acceptable solution? A. Nominal group technique B. Change management C. Brainstorming D. New beginnings Nominal group technique Using the nominal group technique, the group writes down their suggestions anonymously and then votes on which ideas are the most appropriate for the context of the discussion. This technique focuses on finding a communally acceptable solution. Community hospital wants to offer information technology services to city hopsital, another smaller hospital in the area. This arrangement will financially help both institutions. In reviewing the process to establish this arrangement, the CEO asks the HIM director if there are any barriers to establishing this relationship with regard to HIPAA. In this situation, which of the following should the HIM director advise? A. There are no barriers prescribed by HIPAA for this arrangement. B. Community Hospital needs to expand their organized healthcare arrangement to include the other hospital. C. City Hospital should obtain a business associate agreement with Community Hospital. D. Community Hospital should obtain a business associate agreement with City Hospital. City Hospital should obtain a business associate agreement with Community Hospital In this situation, the smaller hospital should obtain a business associate agreement with the facility providing the information services.