MNB1601-Multiple Choice (Questions & Answers)

1. ORTamboInternationaldeliversamassservicebecause________________. A) Thereisafairamountofclientcontact B) Servicesarestandardisedtoacertainextent C) Thenumberofclientsservedisgreaterthanwithprofessionalservices D) Theserviceisequipmentorientated 2. WhichoneofthefollowingisacharacteristicofaserviceproducedbyaserviceprovidersuchasORTambo International? A) Outputkeptinstock B) Manufacturedbeforeuse C) Labourintensive D) Capital-intensiveproduction 3. DuringthedesignoftheprocessesthatwillbeusedatthenewORTambobuilding,passengerneedswereatthe forefrontofthedecision-makingprocess.Whichoneofthefollowingwilloccurduringthedesignofprocesses? A) Screeningprocess B) Preliminarydesign C) Designofsupplynetwork D) Designofprototype 4. Thenew,multi-levelterminallinkstheoriginaldomesticandinternationalterminalsandthereforeimproves passengerexperienceandorientation.Inthetransformationmodel,theimprovedpassengerexperiencerepresents an/a___________. A) Input B) Aid C) Output D) Transformationprocess 5. AirportssuchasORTamboInternationalmustbeabletodealwithashortwaitingtoleranceaspassengers experiencemostvalue-addingactivitiesfirst-hand.Passengersshouldbeabletocollectbaggagefromterminalsina reasonabletimeperiod.Thisreferstothe_____________ofoutput. A) Variety B) Visibility C) Variation D) Volume 6. Thesteel,glassandplasticusedbyamotormanufacturerrefertowhichoneofthefollowinginputsinthe transformationmodel? A) Information B) Equipmentandfacilities C) Technology D) Material 7. Itisimperativethatproductsandservicesbeproducedorprovidedatacostthatwillenablethebusinessto placethemonthemarketatapricethatwillensureanacceptableprofitforthebusiness.Bydoingthis,the positiveresultforthebusinesswillbe________________. A) Lowercost B) Higherquality C) Betterservice D) Lowervariability S - The Marketplace to Buy and Sell your Study Material