State farm auto external claim Resource Certification Exam
1.You're preparing an estimate on a customer's vehicle that requires refin- ishing of the hood and right front fender only. The hood is the first panel listed on the estimate. According to most Collision Estimating Guides, would refin- ish overlap be applicable on the hood? Choose the most correct statement. Select the single best answer:
A.Overlap would not be applicable on the hood refinish time as
it's the first major panel. A refinish overlap deduction would be
applicable to the fender refinish time as it's an adjacent major
panel.
B.A refinish overlap deduction would be applicable to the hood
refinish time as it's the first major panel. A refinish overlap deduction would also be applicable to the fender refinish time as it's an adjacent major panel.
C.Overlap would not be applicable to the hood refinish time or to the fender refinish time as they are not defined as major panel.: B.)A refinish overlap deduction would be applicable to the hood refinish time as it's the first major panel. A refinish overlap deduction would also be applicable to the fender refinish time as it's an adjacent major pane
2.When estimating vehicle damage, if its determined a repair operation is necessary, you should include a separate line item allowance on your estimate.
T or F: True
3.State Farm customers can have their vehicles repaired at the
repair facility of their choice. T or F: True
4.According to State Farm Guidelines, would betterment potentially apply when refinishing a complete vehicle?
Yes or No: Yes
5.The prices State Farm pays for most repair operations is
determined from:
A.)Printed or Electronic
price guide B.)Repair facility survey results C.)Judgement Time
1.You're preparing an estimate on a customer's vehicle that requires refin- ishing of the hood and right front fender only. The hood is the first panel listed on the estimate. According to most Collision Estimating Guides, would refin- ish overlap be applicable on the hood? Choose the most correct statement. Select the single best answer:
A.Overlap would not be applicable on the hood refinish time as
it's the first major panel. A refinish overlap deduction would be
applicable to the fender refinish time as it's an adjacent major
panel.
B.A refinish overlap deduction would be applicable to the hood
refinish time as it's the first major panel. A refinish overlap deduction would also be applicable to the fender refinish time as it's an adjacent major panel.
C.Overlap would not be applicable to the hood refinish time or to the fender refinish time as they are not defined as major panel.: B.)A refinish overlap deduction would be applicable to the hood refinish time as it's the first major panel. A refinish overlap deduction would also be applicable to the fender refinish time as it's an adjacent major pane
2.When estimating vehicle damage, if its determined a repair operation is necessary, you should include a separate line item allowance on your estimate.
T or F: True
3.State Farm customers can have their vehicles repaired at the
repair facility of their choice. T or F: True
4.According to State Farm Guidelines, would betterment potentially apply when refinishing a complete vehicle?
Yes or No: Yes
5.The prices State Farm pays for most repair operations is
determined from:
A.)Printed or Electronic
price guide B.)Repair facility survey results C.)Judgement Time
