WGU C215 Operations Management Questions and Answers Already Passed

WGU C215 Operations Management Questions and Answers Already Passed Advertising revenue model Provides users with information on services and products and provides an opportunity for suppliers to advertise Affiliate revenue model Companies receive a referral fee for directing business to an affiliate Appraisal cost The cost associated with uncovering defects Automated order entry systems A method using telephone models to send digital orders to suppliers. Backwards integration Owning or controlling sources of raw materials and components. Benchmarking Studying other companies business practices for comparison. Bullwhip effect Inaccurate or distorted demand information created in the supply chain. Business to Business commerce Businesses buying and selling to other businesses. Business to consumer commerce Businesses selling to individual consumers. Cause and effect diagrams A chart that identifies potential causes of particular quality problems. Checklist A list of common defects and the number of observed occurrences of each. Conformance to specifications how well a product or service meets the targets and tolerances set by designers. Continuous improvement A philosophy of never ending improvement. Control charts Charts used to evaluate whether a process is operating within expectations. Crossdocking Eliminates storage and order picking functions of a distribution warehouse. Customer defined quality an integrated effort designed to improve quality performance at every level of the organization. Deming Prize Japanese award for companies to recognize efforts in quality improvement. Distribution management Responsible for the movement of material from the manufacturer to the customer. Distribution warehouse Used for short term storage, consolidation, and product mixing. Distributor crossdocking the receiving and consolidating of inbound products from different vendors into a multi-SKU pallet. E-commerce Using the internet and web to do business. E-distributors Independently owned net marketplaces having catalogs representing thousands of suppliers and designed for spot purchases. E-purchasing Companies that connect onlone MRO suppliers to businesses that pay fees to join the market, usually for long term contractual purchasing.