WGU C215 Operations Management PreAssessment study guide (2022/2023)

WGU C215 Operations Management PreAssessment study guide (2022/2023) C215 MULTIPLE ATTEMPT STUDY PLAN - SECOND Attempt (Note: This Multiple Attempt plan is good for only 45 days. After 45 days, student will need to contact their Course Instructor for an updated plan that might require more work than the original plan.) Based on the results from the Objective Assessment Coaching Report, below is the study plan for you.  Quality Management Methods  Capacity Planning and Location Analysis  Work System Design and Scheduling  Operating Efficiency  Management and Planning Fill out this document in its entirety discussing each Competency Area you scored below competent level by responding to each of the bullet points from the highlighted sections and return to your course instructor once completed. Use this Competency Area document utilizing the Read, Study, & Practice – WileyPlus Textbook - to direct your review. The review will assist you in reinforcing Operations Management concepts. Feel free to contact me if you need any assistance with the material. Competency 3016.1.1: Quality Management Methods (Chapters 5 & 6)  Describe total quality management philosophy Total Quality Management (TQM) is a comprehensive system for achieving continuous improvement in customer satisfaction. It is a philosophy of total integration of the business to achieve the required result. The goal is to achieve greater efficiency and effectiveness, lower operating cost and increased market share.  Identify the appropriate quality standards for an organization Quality standards are defined as documents that provide requirements, specifications, guidelines, or characteristics that can be used consistently to ensure that materials, products, processes, and services are fit for their purpose.  List the quality gurus and their contributions to the TQM concept lOMoARcPSD|  List and describe the costs of quality Prevention Cost: Costs of preparing and implementing a quality plan. Appraisal cost: Costs of testing, evaluating and inspecting quality. Internal failure costs: Costs of scrap, rework, and material losses. External failure cost: Costs of failure at customer site, including returns, repairs, and recalls.  Explain the concept of the Plan-Do-Study-Act Cycle 1. Plan: The first step in the PDSA cycle is to plan. Managers must evaluate the current process and make plans based on any problems they find. They need to document all current procedures, collect data, and identify problems. This information should then be studied and used to develop a plan for improvement as well as specific measures to evaluate performance. 2. Do: The next step in the cycle is implementing the plan (do). During the implementation process managers should document all changes made and collect data for evaluation. 3. Study: The third step is to study the data collected in the previous phase. The data are evaluated to see whether the plan is achieving the goals established in the plan phase.