ServiceNow CSA Practice Exams Questions and Answers Latest Updated 2022 Graded A+

What application does provide a centralized location for the creation, categorization, viewing, and governance of information related to the flow of work through ServiceNow? Knowledge Management Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate to update Now Platform user interface branding, including the company logo and colours? Select 2 Answers from the below options. System Properties > Basic Configuration UI16 Guided Setup > ITSM Guided Setups In which Visual Task Board type are the tasks in the list updated when cards are edited or change lanes? Guided A field can be added to a table and form by accessing which part of the Form Designer interface? Field Navigator Which script does run when a record is displayed, inserted, updated, deleted or when a table is queried? Business Rule Where can you navigate to see the notifications that are currently defined on the Now Platform? System Notifications > Email > Notifications Which search feature can be used to help narrow down search results in ServiceNow? Wildcard Characters Which menu does provide options related to viewing, configuring, creating favourites and saving form data? Form Context Menu Select the report visualisation types that can be generated from list of records. Select 2 Answers from the below options. Bar chart Pie chart ServiceNow can import data from which of the following external data sources when a valid transform map is available? Select 3 Answers from the below options. LDAP OIDC REST Which field type does allow users to use positive or negative values? FX Currency What are the different types of Client Scripts that are supported in ServiceNow? Select 4 Answers from the below options. OnLoad() OnSubmit() OnCellEdit() OnChange() What of the following roles cannot be delegated? Select 2 Answers from the below options. admin role_delegator Which elevated role is required to modify access control rules? security_admin Which of the following is an example of a CI Class switch? A CI is reclassified from the Linux Server {cmbd_ci_linux_server] class to the Windows Server [cmbd_ci_win_server] class Who can add or remove widgets in a dashboard? Select 3 Answers from the below options. dashboard owner users with edit access to the dashboard users with dashboard_admin role What are the different Schema relationship types that are supported for tables? Select 4 Answers from the below options. referencing extending referenced by extended by Which role can switch their form view? view_changer Which of the following are Data management plugins? Select 3 Answers from the below options. data archiving database rotations many to many task relations What is selected on the Now Platform to impersonate another user? user menu Which of the following are the different ways an end user can leave feedback about an article? Select 3 Answers from the below options. give 1-5 start rating mark the article as helpful or not helpful leave a comment Which of the following is the primary way to interact with the applications and data in a ServiceNow instance? Now Platform UI Which of the following are the different ways to create a favourite? Select 3 Answers from the below options. drag the breadcrubs of a filtered list to the favorites tab drag an individual record to the favorites tab select the star of its corresponding application or module What can be used to extend the Flow Designer to call 3rd party systems such as automating Microsoft Services and infrastructure using PowerShell and REST? IntegrationHub The CMDB is the authoritative source of what information? Select 3 Answers from the below options. Contact Support Group Owner What are the main sections when you are configuring email notifications? Select 3 Answers from the below options. Who will receive What it will contain When to send What functionality can you use to track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time? Service Level Agreements What are the typical Tier 2 support tasks that virtual agents can perform so that your support agents can focus on more complex user issues? Select 3 Answers from the below options. Providing how-to information Performing diagnostics Answering FAQs Which of the following field types do have one-to-many relationship? Select 3 Answers from the below options. Glide list Document ID fields Reference fields What do each record and each field correspond to in a table? Each record corresponds to a row in a table and each field to a column on that table What is Configuration Item (CI)? Components of an infrastructure required to deliver a product or service Which tool is used to determine relationships between fields in an import set and an existing table? Transform map