WGU C215 PRE-ASSESSMENT: OPERATIONS MANAGEMENT (VDC2) PVDC

PRE-ASSESSMENT: OPERATIONS MANAGEMENT (VDC2) PVDC Attempt #1 Status: Passed 1. Which definition used for quality evaluates how well a product performs its intended function? YOUR ANSWER CORRECT ANSWER Fitness for use Support services Value for price paid Psychological criteria 2. Which total quality management (TQM) process was developed to stress management’s responsibility for quality? YOUR ANSWER CORRECT ANSWER Statistical quality control charts Fitness quality for use 14 points for quality improvement Product design quality 3. Which total quality management (TQM) process consists of 13 published standards and guidelines? ISO 1400 ISO 9002 ISO 9001 ISO 9000 4. A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect. Which quality tool should the company use to focus on correcting this particular issue? YOUR ANSWER CORRECT ANSWER Scatter diagram Control chart Flowchart Checklist 5. Which quality control tool should be used to monitor the current status or end result of a process? YOUR ANSWER CORRECT ANSWER Checklist Flowchart Control chart YOUR ANSWER CORRECT ANSWER Scatter diagram 6. Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process? YOUR ANSWER CORRECT ANSWER Baseline for managing quality process; investment in preventative costs; budgeting Enhance competition; understand consumer preferences; maintain communica- tion with operations Review and recommend product changes; satisfy customer needs; open communication Reward employees; motivate staff performance; manage operations planned changes 7. What is the common theme in total quality management (TQM) across all functions in an organization? YOUR ANSWER CORRECT ANSWER To satisfy customer needs To enhance management software To reward people rather than teams To ensure prokt from product changes 8. Which concept of variation measures the central tendency of a set of data? YOUR ANSWER CORRECT ANSWER Mean Range Standard deviation Variable 9. What do assignable causes of variation indicate? YOUR ANSWER CORRECT ANSWER A computer virus was found in the system. Out-of-control signals were found in the process. Human resources found an operator was at fault. Equipment was found to be out of control. 10. Which continuous improvement method does C pk measure? YOUR ANSWER CORRECT ANSWER The most common measurement process How close one is to a target and how consistent one is with the average performance YOUR ANSWER CORRECT ANSWER What a process is capable of and how long it will take to conclude Parts per million on the capability index 11. What are two important aspects of Six Sigma? Choose 2 answers YOUR ANSWER CORRECT ANSWER Technical tools People involvement Job design Facility location 12. Which strategy is used by some emergency rooms to overcome customer frustrations about long waiting times? YOUR ANSWER CORRECT ANSWER Screen patients and schedule follow-up appointments for those who have the most serious injuries Screen patients and fast-track those with minor ailments Screen patients and send the last 25 to another facility See each patient in the order in which they arrived 13. Which two factors affect a service location decision? Choose 2 answers YOUR ANSWER CORRECT ANSWER Closeness to manufacturing facilities Proximity to customers Warehouse storage Quality-of-life issues 14. What is a key factor of a location analysis for a service company? YOUR ANSWER CORRECT ANSWER Relations with community Best operation level Effective capacity Proximity to customers 15. What helps an organization identify and plan the actions necessary to meet current and future customer demands? YOUR ANSWER CORRECT ANSWER YOUR ANSWER CORRECT ANSWER Production capacity Software development Capacity planning Current economic conditions 16. Which capacity planning measurement tells how much capacity a company is using? YOUR ANSWER CORRECT ANSWER Design capacity Effective capacity Capacity focus Capacity utilization 17. Which two statements are true about effective capacity? Choose 2 answers YOUR ANSWER CORRECT ANSWER An effective capacity is lower than design capacity. An effective capacity is a permanent measure used to achieve design capacity. An effective capacity is a temporary measure used to achieve design capacity. An effective capacity maintains a minimum output rate under normal conditions. 18. When is capacity measurement at the best operating level? YOUR ANSWER CORRECT ANSWER At the minimum point of the cost curve At maximum capacity When the average unit cost is minimized When the total cost is minimized 19. Which two capacity measurement concepts should a firm consider when conducting a location analysis? Choose 2 answers YOUR ANSWER CORRECT ANSWER Throughput time Proximity to sources of supply Building employee relations Site considerations 20. What is a major factor in the decision to locate a business near its primary market territory? YOUR ANSWER CORRECT ANSWER Proximity to customers Proximity to a community center Proximity to parks Proximity to labor 21. A manufacturing company decides to open a new distribution center location in order to minimize distribution costs to warehouses or stores. What tool should the manufacturing company use to determine where the new distribution center should be located? YOUR ANSWER CORRECT ANSWER By using the load-distance model By using the transportation method By using the center-of-gravity approach By using the break-even analysis 22. Which two types of operations include repetitive processes? Choose 2 answers YOUR ANSWER CORRECT ANSWER Project process Line process Batch process Continuous process 23. A comprehensive automobile collision shop offers body and engine repair as well as custom vehicle paint options. Which two operational processes would suit this shop? Choose 2 answers YOUR ANSWER CORRECT ANSWER Project process Line process Batch process Continuous process 24. What is a bottleneck in a flowchart? YOUR ANSWER CORRECT ANSWER Two stages operating independently The longest task in the process The point where production is evened out Multiple storage areas 25. Which formula would compute process velocity? YOUR ANSWER CORRECT ANSWER Time a resource is used/time a resource is available Actual output/standard output Throughput time/value-added time Output/input 26. Which formula would indicate that a fast-food restaurant was performing at, above, or below its benchmark? YOUR ANSWER CORRECT ANSWER Time a resource is used/time a resource is available Actual output/standard output Throughput time/value-added time Output/input 27. In which organizational layout would one expect to see items arranged by type? YOUR ANSWER CORRECT ANSWER Hybrid Fixed Process Product 28. A construction company produces furnished pre-fabricated manufactured homes. The production manager has discovered the following challenges within one of the facilities: • Production qualities are low and only a small number of homes are built efficiently. • The facility space allows for low handling of materials. • There is limited space available for employees to operate. Which hybrid layout should be used to address the company’s needs? YOUR ANSWER CORRECT ANSWER Group technology Process performance metrics Manufacturing technology Statistical reduction control 29. Which instrument would use an allocation process for space requirements in an industry scenario? YOUR ANSWER CORRECT ANSWER Block plan From-to matrix Relationship chart (REL) Rectilinear distance 30. What would be an organization’s next step after it has revised or implemented new operations? YOUR ANSWER CORRECT ANSWER Follow up to make sure the new operation resolves quality problems Reverse the order of the operation to determine that all workers know how to complete the operation Revise the order of the operation before putting it into service to ensure the or- der of the operation Conduct a knal analysis of the existing operation one more time 31. Why is it beneficial for an organization to designate employees to communicate alternative ways to complete a job in a methods analysis? YOUR ANSWER CORRECT ANSWER They may have suggestions for improving the operation. They know how an operation has always been done with no need to change. They are experts in their keld. They may resist training on new machines. 32. Which factor determines how long it takes a qualified operator to perform a duty of the job requirements under the assumption that the operator is working at a sustainable pace with the proper tools for the process? YOUR ANSWER CORRECT ANSWER Performance time Observed time Normal time Standard time 33. Which design work system minimizes repetitiveness in tasks by assigning employees the role of planning and scheduling? YOUR ANSWER CORRECT ANSWER Job entitlement Job enrichment Job rotation Job rating 34. Which work system acknowledges the benefits of employee proficiency? YOUR ANSWER CORRECT ANSWER YOUR ANSWER CORRECT ANSWER Employee longevity Enhanced employee relations Labor specialization Lower operating cost 35. Which term means to schedule a job that starts immediately, regardless of the due date? YOUR ANSWER CORRECT ANSWER Forward scheduling Finite loading Inknite loading Backward scheduling 36. What is the third basic element in the just-in-time (JIT) system if the first element is total quality management (TQM) and the second is JIT manufacturing? YOUR ANSWER CORRECT ANSWER Simply organized inventory Quality circles Respect for people Capacity utilization 37. How do just-in-time (JIT) and lean systems add value? YOUR ANSWER CORRECT ANSWER By improving lighting By increasing simplicity By reducing waste By enhancing responsibility 38. Which concept takes a total system approach to creating an efficient operation and combines concepts such as just-in-time (JIT), total quality management (TQM), and continuous improvement? YOUR ANSWER CORRECT ANSWER Lean systems Customer relationship management (CRM) Enterprise resource planning (ERP) ISO 9001 standards 39. Why is kanban significant to the “pull” system? YOUR ANSWER CORRECT ANSWER It requires that all work items are sized the same. It specikes the exact quantity of a product that needs to be produced. It is a process that is only for support or maintenance. It is a process that highlights the highest-performing organization. 40. What are two product system differences between the push and pull processes? Choose 2 answers YOUR ANSWER CORRECT ANSWER Push moves the product forward in anticipation for demand. Push lowers cost due to overproduction. Pull develops additional products. Pull eliminates excessive inventory. Push enhances employee relations. Pull initiates quality control. 41. Which function does marketing play in a just-in-time (JIT) organization? YOUR ANSWER CORRECT ANSWER JIT marketing focuses on producer-driven quality. JIT marketing simplikes inventory flow. JIT marketing focuses on customer-driven quality. JIT marketing synchronizes product demand with assembly. 42. How does a just-in-time (JIT) system influence all functional areas within a company? Choose 2 answers YOUR ANSWER CORRECT ANSWER Companies are able to reduce waste. Companies develop new ways to generate revenue. Companies enhance workers' ability to perform. Companies' workers demonstrate intrinsic values. Companies can participate when it is convenient. 43. What are two ways management can assist employees’ focus in a just-in-time (JIT) processing environment? Choose 2 answers YOUR ANSWER CORRECT ANSWER Ensure that workers receive multifunctional training Separate the cultures in the organization so there will be no conflicts Require workers to use free time to do quality control charting Develop an incentive system to reward workers for their efforts 44. Which tier-level supplier directly supplies materials or services to a processing and packaging plant? YOUR ANSWER CORRECT ANSWER Tier one suppliers Tier two suppliers Tier three suppliers Tier four suppliers Tier kve suppliers 45. Which role do third-party logistics providers play in the supply chain? YOUR ANSWER CORRECT ANSWER Internal distributors External distributors Tier two distributors Tier three distributors 46. A company manufactures and distributes its own products. When should the company consider outsourcing its distribution? When the company can no longer accurately forecast its transportation costs When the company’s distribution costs are the lowest in the industry When the company determines that distribution is no longer a core function When new federal regulations give the company a competitive advantage 47. What is the measure of how much supply chain is owned or operated by the manufacturer? YOUR ANSWER CORRECT ANSWER Vertical integration Horizontal integration Insource integration Outsource integration 48. Which two areas should managers consider in order to adapt to the business dynamics affecting their company? Choose 2 answers YOUR ANSWER CORRECT ANSWER Their control over internal operations Their influence and leverage over supplies Their influence over future legislation and regulations Their advertising costs 49. What are two strategic objectives for every member of the supply chain? Choose 2 answers YOUR ANSWER CORRECT ANSWER Increasing cost effectiveness Becoming more efkcient Increasing end-customer demand Finding the best distribution location Reducing production and delivery times 50. How does the status of overall customer satisfaction support supply chain objectives? YOUR ANSWER CORRECT ANSWER It measures space requirements. It measures efkciency. It measures compliance. It measures capacity utilization. 51. What is the name of the model that has been created to examine the four different supply chain perspectives of reliability, flexibility, expenses, and assets/utilization? YOUR ANSWER CORRECT ANSWER SCOR (Supply Chain Operations Reference) RFEAU (Reliability Flexibility Expenses and Asset Utilization) SCAM (Supply Chain Accreditation Model) SCM (Supply Chain Metrics) 52. The annual cost of goods sold for a company is $8,400,000 and the average inventory is $1,200,000. What is the number of weeks of supply? YOUR ANSWER CORRECT ANSWER 5 6 7 8 9 53. A manufacturing firm uses warehouses and shippers in their supply chain. At which stage of the firm's inventory management system would the statement “percentage of line items shipped on schedule” be used? Work-in-progress Raw materials Finished goods Sold goods 54. How does inventory management differ for manufacturing organizations compared to service organizations? YOUR ANSWER CORRECT ANSWER Service organizations must maintain work in progress types of inventory. Manufacturing organizations must maintain tangible inventory. Manufacturing organizations must keep large amounts of product on hand at all times, regardless of demand. Service organizations are concerned with managing idle time due to material and component shortages. 55. What is one advantage of a periodic review system? YOUR ANSWER CORRECT ANSWER All items are reviewed during the same time interval. Items are handled individually. Less inventory is needed to protect against stockouts. Inventory balances are updated after every transaction. 56. A company's monthly widgets demand has been consistent for the past few years but now a variable shift in demand is forecasted. The demands are predicted to be: • January 20,000 units • February 17,000 units • March 19,000 units • April 21,000 units • May 22,000 units • June 24,000 units Beginning inventory of 10,000 units should be maintained. What is the average monthly net widget production demand for the company? YOUR ANSWER CORRECT ANSWER 20,000 20,500 21,667 22,167 57. A company suddenly finds demand has increased to 140% of its previous capacity. It has been able to hire only a fraction of the employees previously laid off, and a warehouse fire destroyed 80% of its inventory. Which two options does the company have to rapidly meet the new demand? Choose 2 answers Hire temporary workers Build new production facilities Subcontract a portion of production capacity Hire and train new full-time employees 58. What are two reasons a company might be hesitant to provide overtime as a capacity-based option? Choose 2 answers YOUR ANSWER CORRECT ANSWER Overtime results in a buildup of excess inventory. Overtime is not a long-term solution. Overtime is typically a 50% wage premium. Overtime decreases the labor cost per unit. 59. Why might a company avoid using demand-based options such as inventory and backorders over a long period of time? YOUR ANSWER CORRECT ANSWER It is more risky. It is time consuming. It negatively affects subcontracting. It negatively affects hiring and kring. 60. Which element is part of a financial plan? YOUR ANSWER CORRECT ANSWER Budget projections SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis Product pricing Compensation planning 61. Why is the marketing plan essential to the creation of the aggregate plan? YOUR ANSWER CORRECT ANSWER The actual market demand in the marketing plan is required to make adjustments to other plans. Accurate cash flow objectives in the marketing plan are needed to achieve prof- itability levels. The marketing plan provides insight into operations goals and activities for the year. Research and development in the marketing plan drives new products. 62. What is meant by “duration of the change”? YOUR ANSWER CORRECT ANSWER The length of time one expects to need the different level of capacity The size of the change needed The percentage of normal operating capacity The kscal impact of the change on the strategic plan 63. Which type of aggregate plan is preferable when a company produces custom or special purpose equipment, one-of-a-kind items, or highly perishable products? YOUR ANSWER CORRECT ANSWER A level aggregate plan A chase aggregate plan A hybrid aggregate plan A modiked sales and operations plan 64. What are two common drawbacks of implementing an enterprise resource planning (ERP) solution? Choose 2 answers YOUR ANSWER CORRECT ANSWER It takes a long time to implement and to see any benekts. YOUR ANSWER CORRECT ANSWER It requires extensive, often complex, training. The cost savings and/or payback is impossible to measure in terms of bottom line. It must always be customized and too much customization may slow down projects. 65. What is the primary purpose in using the master production schedule (MPS) in the marketing department of an organization? YOUR ANSWER CORRECT ANSWER To manage the demand for promised deliveries To create demand for promised deliveries To identify new product demand To control the production department 66. A company is experiencing an unusual amount of deliveries that are either late or an incorrect quantity. Which type of system is used to identify and manage this type of problem? YOUR ANSWER CORRECT ANSWER ERP (enterprise resource planning) CRP (capacity requirements planning) FMS (flexible manufacturing system) MRP (material requirements planning) 67. Which statement is true about capacity requirements planning (CRP)? YOUR ANSWER CORRECT ANSWER Production capacity is created for future production items. Human capital adequacy is analyzed for given work centers and production items. Each product item is individually addressed regardless of relevant holistic processes. Available capacity is compared to calculated workloads of relevant items. 68. Why is capacity requirements planning (CRP) important? YOUR ANSWER CORRECT ANSWER It provides the ability to compare available production capabilities to the planned workload. It enables an assessment of employee production efkciency. It creates a transparent view of lead time and overtime usage in work centers. It coordinates availability of materials for production processes. 69. Which project life cycle phase includes identifying the need for a project? YOUR ANSWER CORRECT ANSWER YOUR ANSWER CORRECT ANSWER Planning Conception Feasibility analysis Execution 70. A company decides and makes plans to enter into a new market. Which project life cycle phase does this strategy directly relate to? YOUR ANSWER CORRECT ANSWER Feasibility analysis Planning Conception Execution Accessibility Policy Accessibility Settings