FRONT OFFICE
GUEST CYCLE
Pre Arrival
Pre-arrival stage of the Guest Experience
Journey takes place away from the hotel. The
guest is dreaming up the trip, researching and
selecting the right hotel, booking the desired
room and communicating with the hotel
beforehand in case of any special requests
Arrival
Arrival experience starts with the airport pick
up and continues as the guest approaches and
arrives at the hotel. Welcome by the
doorman and the check-in experience are
followed by room arrival. First impressions are
memorable.
Occupancy
During the occupancy stage, it matters how the
front desk personnel represents the property.
The front office is in charge of organizing guest
requests since it serves as the hotel's primary
point of contact. among those supplying the
visitors with information and goods.
GUEST CYCLE
Pre Arrival
Pre-arrival stage of the Guest Experience
Journey takes place away from the hotel. The
guest is dreaming up the trip, researching and
selecting the right hotel, booking the desired
room and communicating with the hotel
beforehand in case of any special requests
Arrival
Arrival experience starts with the airport pick
up and continues as the guest approaches and
arrives at the hotel. Welcome by the
doorman and the check-in experience are
followed by room arrival. First impressions are
memorable.
Occupancy
During the occupancy stage, it matters how the
front desk personnel represents the property.
The front office is in charge of organizing guest
requests since it serves as the hotel's primary
point of contact. among those supplying the
visitors with information and goods.
