INTERCULTURAL
BUSINESS COMPETENCIES
MAR038-6
Assignment 2: Report
SAIMA SADIA SHEFA
STUDENT ID: 2016948
, Contents
ABSTRACT:..................................................................................................................................2
1. INTRODUCTION......................................................................................................................2
2. FINDINGS..................................................................................................................................4
2.1 BACKGROUND OF WALGREENS BOOTS ALLIANCE...................................................4
2.2 WORK CULTURE AT WBA..................................................................................................4
2.3 UNDERSTANDING THE CONCEPT OF CULTURAL SHOCK.........................................5
2.4 SYMPTOMS OF CULTURAL SHOCK.................................................................................6
2.5 IMPACT OF CULTURAL SHOCK........................................................................................7
2.6 CULTURAL THEORIES.........................................................................................................7
2.6.1 HOFSTEDE'S POWER DISTANCE THEORY...................................................................7
2.6.2 MILTON BENNETT’S DEVELOPMENTAL MODEL......................................................9
Denial stage.....................................................................................................................................9
Defence stage..................................................................................................................................9
Acceptance Stage..........................................................................................................................10
Adaptation stage...........................................................................................................................10
Integration stage............................................................................................................................10
2.6.3 CONFLICT THEORY.........................................................................................................10
2.7 CROSS-CULTURAL ORGANISATION CULTURE AT WBA..........................................11
Conclusion:...................................................................................................................................11
Recommendation:.........................................................................................................................12
References.....................................................................................................................................13
1 |Assignment Two – (MAR038-6)
BUSINESS COMPETENCIES
MAR038-6
Assignment 2: Report
SAIMA SADIA SHEFA
STUDENT ID: 2016948
, Contents
ABSTRACT:..................................................................................................................................2
1. INTRODUCTION......................................................................................................................2
2. FINDINGS..................................................................................................................................4
2.1 BACKGROUND OF WALGREENS BOOTS ALLIANCE...................................................4
2.2 WORK CULTURE AT WBA..................................................................................................4
2.3 UNDERSTANDING THE CONCEPT OF CULTURAL SHOCK.........................................5
2.4 SYMPTOMS OF CULTURAL SHOCK.................................................................................6
2.5 IMPACT OF CULTURAL SHOCK........................................................................................7
2.6 CULTURAL THEORIES.........................................................................................................7
2.6.1 HOFSTEDE'S POWER DISTANCE THEORY...................................................................7
2.6.2 MILTON BENNETT’S DEVELOPMENTAL MODEL......................................................9
Denial stage.....................................................................................................................................9
Defence stage..................................................................................................................................9
Acceptance Stage..........................................................................................................................10
Adaptation stage...........................................................................................................................10
Integration stage............................................................................................................................10
2.6.3 CONFLICT THEORY.........................................................................................................10
2.7 CROSS-CULTURAL ORGANISATION CULTURE AT WBA..........................................11
Conclusion:...................................................................................................................................11
Recommendation:.........................................................................................................................12
References.....................................................................................................................................13
1 |Assignment Two – (MAR038-6)
