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Chick-fil-A CT Test | 50 Questions with 100% Correct Answers | Verified
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What is your #1 Priority when you are on the shift? - ANS - The guests Name our 12 values - ANS - 1. attitude 2. coachability 3. grit 4. follow-through 5. humility 6. initiative 7. integrity 8. kindness 9. poise 10. professionalism 11. team work 12. work ethic What are examples of the core 4 that happen while taking an order at the front counter? - ANS - 1. Maintain eye contact // try and look at them as much as possible during order 2. Share a smile // greet them with a warm welcome 3. Speak enthusiastically // saying "we would be happy to do that for you!" for any modification or specific request 4. Make a connection // asking them how their day is going What kind of service separates us from our competition?
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