IOP2602
EXAM PACK
FOR ASSISTANCE WITH THIS MODULE +27 67 171 1739
, IOP2602 – EXAM NOTES
JUNE 2020 SCOPE
LEARNING UNIT 1
(1) The single biggest reason for managerial failure is
1 poor interpersonal skills.
2 lack of education.
3 poor training.
4 lack of experience.
(2) … was a French industrialist who wrote that all managers perform five management functions.
1 Abraham Maslow
2 Henri Fayol
3 Jacques LeBeau
4 Douglas McGregor
(3) The four management functions include all of the following, except
1 control.
2 planning.
3 staffing.
4 organising.
(4) The three levels of analysis studied in organisational behaviour are …
1 organisational structure, work and absenteeism.
2 groups, human performance and management.
3 absenteeism, employment turnover and productivity.
4 individuals, groups and organisational systems.
, (5) Which one of the following is not an element of organisational behaviour?
1 individuals
2 organisations
3 competitors
4 groups
(6) According to Robbins et al (2017), the best approach to obtaining knowledge about human
behaviour is …
1 the common sense
approach. 2 an observational
approach. 3 a systematic
approach.
4 4 a theoretical approach.
(7) Which one of the following does not form part of “systematic” study?
1 developing an intuitive hypothesis
2 looking at relationships
3 attempting to determine causes and effects
4 basing conclusions on scientific evidence
(8) Which behavioural science discipline made the most significant contribution to understanding
individual behaviour?
1 sociology
2 social psychology
3 psychology
4 anthropology
LEARNING UNIT 2
(1) Thabo feels very strongly that individuals should be evaluated and given opportunities based
ontheir abilities, and not on who they know or who they are. Thabo’s feelings about this issue
represent the … component of his attitude.
1 cognitive
2 affective
3 behavioural
4 organisational
(2) The most powerful moderating variables of an individual’s attitude include
1. the generalisability of their attitude to other situations.
2. their education and level of intellectual capacity.
3. the reliability of attitude.
4. how easily attitude is remembered.
, (3) Which one of the following is not an attitude?
1 job productivity
2 job satisfaction
3 job involvement
4 organisational commitment
(4) The best predictor of turnover is …
1 job satisfaction.
2 personality.
3 organisational commitment.
4 values.
(5) Employees are most likely to respond to efforts towards change made by someone who …
1 is liked, credible and convincing.
2 has an impressive title.
3 is considerably older than the workers themselves.
4 4 is new to the organisation.
(6) Job satisfaction is best described as …
1 behaviour.
2 value.
3 an attitude.
4 resulting in high performance.
(7) Steve is unhappy with his job. He takes every possible vacation leave and a lot of sick leave, and
sometimes shows up late for work. How is he expressing his dissatisfaction?
1 exit
2 voice
3 loyalty
4
neglect
LEARNING UNIT 3
(1) Which one of the following is not a factor that influences perception?
1 target
2
society
3 perceiver
4 situation
(2) The theory that was proposed to develop explanations of the way in which we judge people
differently, depending on what meaning we assign to a given kind behaviour, is called … theory.
1 behavioural
2 judgemental
3 equity
4 attribution
EXAM PACK
FOR ASSISTANCE WITH THIS MODULE +27 67 171 1739
, IOP2602 – EXAM NOTES
JUNE 2020 SCOPE
LEARNING UNIT 1
(1) The single biggest reason for managerial failure is
1 poor interpersonal skills.
2 lack of education.
3 poor training.
4 lack of experience.
(2) … was a French industrialist who wrote that all managers perform five management functions.
1 Abraham Maslow
2 Henri Fayol
3 Jacques LeBeau
4 Douglas McGregor
(3) The four management functions include all of the following, except
1 control.
2 planning.
3 staffing.
4 organising.
(4) The three levels of analysis studied in organisational behaviour are …
1 organisational structure, work and absenteeism.
2 groups, human performance and management.
3 absenteeism, employment turnover and productivity.
4 individuals, groups and organisational systems.
, (5) Which one of the following is not an element of organisational behaviour?
1 individuals
2 organisations
3 competitors
4 groups
(6) According to Robbins et al (2017), the best approach to obtaining knowledge about human
behaviour is …
1 the common sense
approach. 2 an observational
approach. 3 a systematic
approach.
4 4 a theoretical approach.
(7) Which one of the following does not form part of “systematic” study?
1 developing an intuitive hypothesis
2 looking at relationships
3 attempting to determine causes and effects
4 basing conclusions on scientific evidence
(8) Which behavioural science discipline made the most significant contribution to understanding
individual behaviour?
1 sociology
2 social psychology
3 psychology
4 anthropology
LEARNING UNIT 2
(1) Thabo feels very strongly that individuals should be evaluated and given opportunities based
ontheir abilities, and not on who they know or who they are. Thabo’s feelings about this issue
represent the … component of his attitude.
1 cognitive
2 affective
3 behavioural
4 organisational
(2) The most powerful moderating variables of an individual’s attitude include
1. the generalisability of their attitude to other situations.
2. their education and level of intellectual capacity.
3. the reliability of attitude.
4. how easily attitude is remembered.
, (3) Which one of the following is not an attitude?
1 job productivity
2 job satisfaction
3 job involvement
4 organisational commitment
(4) The best predictor of turnover is …
1 job satisfaction.
2 personality.
3 organisational commitment.
4 values.
(5) Employees are most likely to respond to efforts towards change made by someone who …
1 is liked, credible and convincing.
2 has an impressive title.
3 is considerably older than the workers themselves.
4 4 is new to the organisation.
(6) Job satisfaction is best described as …
1 behaviour.
2 value.
3 an attitude.
4 resulting in high performance.
(7) Steve is unhappy with his job. He takes every possible vacation leave and a lot of sick leave, and
sometimes shows up late for work. How is he expressing his dissatisfaction?
1 exit
2 voice
3 loyalty
4
neglect
LEARNING UNIT 3
(1) Which one of the following is not a factor that influences perception?
1 target
2
society
3 perceiver
4 situation
(2) The theory that was proposed to develop explanations of the way in which we judge people
differently, depending on what meaning we assign to a given kind behaviour, is called … theory.
1 behavioural
2 judgemental
3 equity
4 attribution
