NHA CCMA: Clinical Patient Care (General Patient Care)

Sodium hypochlorite solution Correct Answer: most common solutions used to disinfect surfaces PPE (personal protective equipment) Correct Answer: a barrier between a person and pathogens; includes gloves, gowns, masks, goggles, and face shields Active listening Correct Answer: allows the MA to fully understand what the pt. is communicating verbally & non-verbally Open-ended questions Correct Answer: questions that lead to further explanation Restatement (Interviewing technique) Correct Answer: repeating & paraphrasing info to confirm accuracy Clarification (Interviewing technique) Correct Answer: summarizing info to clear up any confusion Nonverbal communication Correct Answer: communication using body movements, gestures, and facial expressions rather than speech Sympathy Correct Answer: feeling compassion, sorrow or pity for the hardships of another CC (Chief Complaint) Correct Answer: reason for the office visit Allergy Correct Answer: adverse reaction caused by an antigen-antibody response Anaphylaxis Correct Answer: life threatening allergic reaction Audiometry Correct Answer: process of measuring hearing Visual Acuity Testing Correct Answer: use of tools such as the Snellen chart to screen for visual impairments Anthropometric Test Correct Answer: test that include ht. & wt. (as well as head circumference for infants) Vital Signs (VS) Correct Answer: temperature, pulse, respiration, blood pressure Scoliosis Correct Answer: abnormal lateral curvature of the spine Pyrexia Correct Answer: fever 98.6 F (37 C) Correct Answer: nor