Summary Certified Medical Administrative Assistant (CMAA) Exam Review / CMAA test Exam Bank 2022
CMAA test Exam Bank 2022 What types of referrals is used in an emergent situation? Ans- stat Which schedules more than one patient at the same time with the same provider while still allowing adequate time within the hour to see all patients? Ans- wave What term indicates the improper release of PHI? Ans- breach of confidentiality Which prefixes means "muscle"? Ans- my- Which of the following is an OSHA regulation that must be reviewed yearly to ensure compliance? Ans- bloodborne pathogen standards What actions should the medical administrative assistant take when closing the office? Ans- turn on the security system A patient's chart indicates the need for PT as a result of a strained muscle. The MAA should recognize the abbreviation PT as _____? Ans- Physical therapy Which methods organizes patient records in chronological order according to the department that provided the care? Ans- source oriented What is a step in the annotation process? Ans- Highlighting text An older adult patient presents to a physician's office with his adult daughter to clarify when to take his new medication. What actions should the MAA take? Ans- Advice the daughter and patient that the physician will speak to them about the prescription What should a MAA explain to new patients prior to an initial visit? Ans- The procedure to cancel an appointment What is the most effective way for a MAA to reduce the number of no-shows appointments? Ans- Call patient 1-2 days before a scheduled appointment A provider asks a MAA to schedule a surgery to remove a patient's gallbladder. The assistant should schedule the patient for which procedure? Ans- cholecystectomy For medical billing purposes, what is good practice when updating information from established patients? Ans- Request verification of current patient information at each visit. Request verification of current patient information at each visit. Who oversees workplace safety? Ans- OSHA When reviewing laboratory results, a MAA should take what actions after pulling the patient's chart and flagging abnormal results? Ans- Place the result on the providers desk for review Once a physician signs advance directive, the MAA should have who witnesses the signature? Ans- non-affiliated individual What is an appropriate use of a tickler file? Ans- To remind staff of date-specific tasks What is the birthday rule? Ans- The parent whose day of birth occurs earlier in the calendar year holds the primary policy for dependent children What is appropriate to purchase with petty cash? Ans- Postage owed for an equipment delivery A patient who has Crohn's disease should be scheduled with which specialists? Ans- Gastroenterologist Which prefixes means "masculine"? Ans- Andr- An office manager asks a MAA to mail a letter to a patient who is being dismissed from the practice. What methods should the assistant use to mail the letter? Ans- certified mail Several patients cancel their appointments for the day. Which of the following is the first action for the MAA to take? Ans- Contact patients that are on the waiting list A MAA is giving instructions to a patient who is in the office to have her hearing aid checked and is having difficulty hearing the assistant. Which actions should the assistant take? Ans- Move the patient to a quiet location What must a MAA provide for a patient to submit for reimbursement Ans- Encounter form When creating a reception area for a pediatric clinic , which of the following items should the MAA include? Ans- Artificial plants and floral arrangements for aesthetics Which telephone calls should the MAA route directly to the provider? Ans- A provider from another office needs to discuss a patient's case Who is the party who is financially responsible for payment? Ans- Guarantor A MAA is scheduling a patient for a procedure. Which actions should the assistant take first? Ans- Obtain a written prescription from the provider For which tasks should a MAA use Microsoft Access? Ans- creating a database A MAA is creating a business correspondence. What salutations is appropriate for the assistant to use? Ans- Dear Mr. Goodwin What indicates a patient is aware of the medical necessity, the risks and the benefit of a procedure? Ans- informed consent Which color indicates a biohazardous waste container? Ans- red What is required to establish medical necessity on the patient encounter form? Ans- diagnosis code A patient receives an explanation of benefits stating services will not be covered because out-of-pocket medical expenses have not been met. What is the amount owed is defined as which of the following? Ans- deductible Which of the following is the amount the MAA should submit to the secondary insurance carrier if the encounter balance is $360 and the patient has two planes with an 80/20 split? Ans- $72 What is the purpose of a matrix? Ans- To indicate when a provider is unavailable to treat patients When a provider requests a patient to have a diagnostic test at a hospital, which actions should the MAA take? Ans- Schedule the test with the hospital A patient who has Medicare and had an annual wellness visit (AWV) 10 month ago calls to schedule their next one within the week. Which actions is appropriate for the MAA to take? Ans- Explain that the AWV cannot be scheduled for another 2 month A MAA is reviewing the release form of a patient who is a dependent minor. The assistant should ensure that who signed the release form? Ans- legal custodian Before adding medical records to a patient's chart, the MAA should take which action? Ans- Ensure the provider had initialed the reports Based on HIPAA guidelines, a MAA should take which of the following safeguards when leaving a workstation? Ans- lock the computer What abbreviations is a type of insurance plan? Ans- POS (point of sale is an open HMO) What is the primary reason for a MAA to document no-shows and cancellations with less than 24 hour notice? Ans- To maintain scheduling integrity A patient presents to the provider's office with flu-like symptoms. What actions should the MAA take first? Ans- Move the patient to an isolated location What should the Providers use when a procedure is excluded from the Medicare fee schedule? Ans- Advance beneficiary notice (ABN) Obtaining vital signs against the patient's will is an example of which offences? Ans- battery Prior to a patient leaving the office, she is asked to pay 10% of a $100 office visit. What is that fee called? Ans- Coinsurance A provider prescribes an EKG for a patient who has rapid heart rate. What should be recorded as the reason for the EKG? Ans- tachycardia What is a disease causing organism? Ans- pathogen A MAA receives telephone calls from four patients. Which of the following calls indicates a need for immediate attention? a. A patient who needs to schedule a postoperative follow-up appointment b. A patient who report difficulty breathing c. A patient who reports blood in stools d. A patient who has symptoms of dermatitis Ans- A patient who report difficulty breathing When a MAA makes arrangements for a staff member to attend a conference, what is the most important step for keeping the office informed? Ans- Distribute the travel itinerary What step should a MAA take when documenting a prescription refill? Ans- Date and initial prescription refill in the patient's medical record What actions is appropriate for a MAA to take when providing preoperative instructions to a patient who is anxious? Ans- Allow extra time to reinforce the instructions A patient calls with a question about her prescription as it relates to her condition. What actions is appropriate for the MAA to take? Ans- Take a message for the physician What actions is appropriate for a MAA to take before scheduling a patient for surgery? Ans- Verify the patient's benefits A provider requests a MAA to schedule an Electroencephalogram for a patient. What statements by the assistant is an appropriate explanation of this procedure to the patient? Ans- This procedure records your brain's electrical activity Which of the following allows employees access to information regarding workplace safety? a. Exposure control (part of regular safety) b. Universal precautions (part of regular safety) c. Right-to-know law d. Hazardous communication standard ( increase healthcare practitioners awareness of risk if the workplace Ans- Right-to-know law What is an MAA's function in the audit process? Ans- Maintaining day sheets A collected specimen needs to be sent to an outside laboratory. What is the action the MAA needs to take? Ans- Process the requisitions for shipment A provider is running 30 min behind schedule because of an early morning emergency. What actions should the MAA take to maintain effective scheduling in the office? Ans- Inform waiting patients that an emergency has caused a delay in the schedule and that they can wait or reschedule A patient is identified as a smoker in her medical record and requests a medical record amendment due to her cessation of smoking 15 year earlier. In which sections of the patient's bill of rights is the patient exercising? Ans- Confidentiality of health information After opening a report from a patient's previous provider, which of the following is the MAA's next step? Ans- Give the report to the patient's current provider for review What is the purpose of an encounter form? Ans- To save time and improve accuracy in data entry A MAA instructs a patient to arrive on Monday at 9:00 am for cast removal because the provider is only available on Monday morning for that procedure. What methods of scheduling is the assistant using? Ans- clustering A MAA should take which of the following actions to be in compliance with OSHA? a. Participate in training concerning infection control b. Register with the CDC c. Schedule a hepatitis B immunization d. Undergo a physical examination Ans- Participate in training concerning infection control Which of the following word roots mean "swallow"? Ans- phag- A patient has a diagnosis of hypertension. What is hypertension? Ans- high blood pressure When a MAA communicates information that contains PHI, which of the following means is appropriate? Ans- letter Microsoft Excel is an example of which of the following types of program? Ans- spreadsheet At what time should the MAA pull a patient's daily chart? Ans- The evening before the patient's appointment A provider's office receives remittance advice following a denial code. The MAA creates a formal written request for review of the rejected claim. The assistant should use which formats? Ans- Claim appeal What is the best way for a MAA to address collection of copayment? Ans- How would you like to pay today? What actions is required by a patient when requesting a copy of his medical record? Ans- Complete a record release authorization After deactivating the security system, what actions should a MAA take next when opening the office in the morning? Ans- Access the answering service Which actions is appropriate for a MAA to take when processing incoming mail? Ans- shred unwanted mail A MAA is asked to schedule a CXR for a patient. The assistant should make an appointment for a(n) ________? Ans- An x-ray of the chest A MAA in a multi specialty practice is scheduling an appointment for a patient who has an arrhythmia. The assistant should schedule an appointment with which providers? Ans- cardiologist Which of the following must be provided to a patient on a first visit, as required by HIPAA?` Ans- Notice of Privacy practices Which parties owns a patient's physical medical record? Ans- provider According to the Affordable Care Act (2010), what is the maximum allowable time from the date of service that claim can be submitted to Medicare? Ans- 12 month What office procedures is outside the scope of practice of a MAA? a. Signing for a shipment of personal protective equipment b. Distributing petty cash for out of pocket expenses c. Signing for a chart ordered subpoena issued for the office d. Distributing intra office mail to team members Ans- Signing for a chart ordered subpoena issued for the office A patient, who previously smoked on a regular basis, no longer smokes. What is the abbreviations that represent the section of the medical record in which this information should be documented? Ans- PH - past history When creating a retention schedule for patient medical records, a MAA should consult which of the following? Ans- state guidlines To which departments should a patient go for a WBC count? Ans- laboratory A provider refers a patient to a specialist for carcinoma. The MAA should schedule an appointment with which specialists? Ans- oncologist What is the difference between Medicare and Medicaid? Ans- Medicare is funded by the federal government, but Medicaid is funded by both state and federal government What should a MAA consult to find the proper method of scheduling an appointment for a particular office? Ans- Practice policy manual A patient wants to update his medical record to include medication sensitivity information that had failed to provide. What is the action the MAA should take? Ans- Make a new entry to update the previous information When preparing a claim, a MAA should use which formats when entering a date of birth? Ans- MMDDYYYY A new patient provides a MAA with her parent's Medicare card. The patient states that she is a dependent and is eligible to use the card. What actions should the assistant take? Ans- Explain to the patient that Medicare does not cover dependents. what is the appropriate procedure for a MAA when handling a rejected health insurance claim? Ans- Verify coding compliance and resubmit the claim for adjudication Which letter styles is most efficient? Ans- block Who is responsible for obtaining preauthorization for inpatient hospitalization? Ans- The provider performing the procedure Which of the following medical terms refers to the removal of all or part of an organ or tissue? a. Lymphadenectomy b. Episiotomy c. Colostomy d. Thoracotomy Ans- Lymphadenectomy A new patient leaves the office because the practice does not accept his insurance. What actions should the MAA take to prevent this scenario? Ans- Verify insurance eligibility prior to scheduling new patients A patient who has Medicare insurance is covered for both inpatient and outpatient services under the same part of Medicare. Which parts of Medicare covers the patient? Ans- Part C (Medicare advantage) In which locations should a MAA store valued office items, such as checkbooks, prescription pads and access keys? Ans- In a locked box Which forms is used to submit health insurance claims for inpatient services in a facility or hospital? Ans- UB-04 Which of the following is the best way for a MAA to greet an established patient who is entering the office for an appointment? Ans- "Good afternoon, Mrs. Johnson." Prior to an invasive procedure, a patient asks a MAA about other options that are available. What actions should the assistant take? Ans- Advise the patient to ask the provider about alternatives. What is stream scheduling? Ans- The patient's appointment is from 0900 to 0915 Which of the following should a MAA take if a patient has an existing worker's compensation claim? Ans- Obtain the carrier case number What information is included in an explanation of benefits (EOB)? Ans- Claim adjustment Which of the following sections of the patient's progress notes contains the reason for the visit? Ans- CC A MAA is providing a patient with instruction about an upcoming mammogram. Which actions should the assistant take to ensure patient understanding? Ans- Ask the patient to restate the instructions Which is a court order to mandate appearance and produce medical records for a trial? Ans- Subpoena duces tecum A patient refuses to pay his copayment. Which actions should the MAA take? Ans- Inform the patient that the copayment is due at the time of service What is an appropriate action to take when updating patient demographic information? Ans- Check that the patient signed and dated the patient information form Which of the following is the abbreviation for an electroencephalogram? EKG EEG ECG EBB Ans- EEG Which of the following suffixes relate to the falling or prolapsing? -penia (small) -plasia (grows) -ptosis -phoria (feeling) Ans- -ptosis Which of the following is responsible for setting the standards for protecting against bloodborne pathogens? HIPAA AMA OSHA HHS Ans- OSHA ..........................CONTINUE
Connected book
Written for
- Institution
- Certified Medical Administrative Assistant
- Course
- Certified Medical Administrative Assistant
Document information
- Summarized whole book?
- Yes
- Uploaded on
- October 30, 2022
- Number of pages
- 39
- Written in
- 2022/2023
- Type
- Summary
Subjects
- cmaa test exam bank 2022
-
certified medical administrative assistant cmaa
-
certified medical administrative assistant cmaaexam
