MSSC Quality Practice Test QUESTIONS AND ANSWERS|
GRADED A
A product meets or exceeds the expectations and the needs of the customer. Correct Answer:
Quality
Designing a process that is capable of meeting quality standards. Correct Answer: Quality
Planning
An assessment activity that compares a specific product quality with a standard value; taking a
measurement and comparing it to a standard. Correct Answer: Inspection
An independent review that compares some aspect of quality performance with the standard for
that performance. Correct Answer: Quality Audit
A product that does not meet specifications. Correct Answer: Non conforming Product
A plan that focuses the efforts of an organization on the quality of their products and meeting
customer needs. Correct Answer: Quality Management System
A family of international standards that apply to the design and implementation of quality
systems. Correct Answer: ISO 9000
A quality management system built around an effort to improve quality, involve everyone in the
organization, and most importantly, ensure customer satisfaction. Correct Answer: Total Quality
Management
Total Quality Management Correct Answer: TQM
A set of quality management tools that uses a statistical data approach to reduce defects and
improve and maintain quality. Correct Answer: Six Sigma
A company-wide review of the status of quality. Correct Answer: Quality Assessment
An evaluation of process data, using statistical methods, to determine whether a process is in
control. Correct Answer: Statistical Process Control
Statistical Process Control Correct Answer: SPC
A graph that shows the frequency distribution of data—that is, how many, or how often,
measured values fall within a certain range. Correct Answer: Histogram
A chart that tracks a measured value over time. Correct Answer: Run Chart
The process of identifying, sharing, and using the performance of industry leaders. Correct
Answer: Benchmarking
GRADED A
A product meets or exceeds the expectations and the needs of the customer. Correct Answer:
Quality
Designing a process that is capable of meeting quality standards. Correct Answer: Quality
Planning
An assessment activity that compares a specific product quality with a standard value; taking a
measurement and comparing it to a standard. Correct Answer: Inspection
An independent review that compares some aspect of quality performance with the standard for
that performance. Correct Answer: Quality Audit
A product that does not meet specifications. Correct Answer: Non conforming Product
A plan that focuses the efforts of an organization on the quality of their products and meeting
customer needs. Correct Answer: Quality Management System
A family of international standards that apply to the design and implementation of quality
systems. Correct Answer: ISO 9000
A quality management system built around an effort to improve quality, involve everyone in the
organization, and most importantly, ensure customer satisfaction. Correct Answer: Total Quality
Management
Total Quality Management Correct Answer: TQM
A set of quality management tools that uses a statistical data approach to reduce defects and
improve and maintain quality. Correct Answer: Six Sigma
A company-wide review of the status of quality. Correct Answer: Quality Assessment
An evaluation of process data, using statistical methods, to determine whether a process is in
control. Correct Answer: Statistical Process Control
Statistical Process Control Correct Answer: SPC
A graph that shows the frequency distribution of data—that is, how many, or how often,
measured values fall within a certain range. Correct Answer: Histogram
A chart that tracks a measured value over time. Correct Answer: Run Chart
The process of identifying, sharing, and using the performance of industry leaders. Correct
Answer: Benchmarking
