CMAA Exam| 50 QUESTIONS| WITH COMPLETE SOLUTIONS
Which of the following approaches is appropriate when preparing a patient for surgery? Correct
Answer: Review written instructions with the patient.
Which of the following types of insurance plans was developed to provide affordable,
comprehensive, prepaid health care to policyholders? Correct Answer: Health Maintenance
Organization (HMO)
Which of the following parts of Medicare pays for hospitalization? Correct Answer: Part A
A medical administrative assistant in a specialist's office is scheduling an appointment for a
patient who has HMO insurance. Which of the following should the assistant obtain prior to the
specialist seeing the patient? Correct Answer: Referral
When the insurance carrier sends payment to the provider, which of the following is included
with the check? Correct Answer: Remittance advice
Which of the following describes a provider who has a contract with a third-party payer? Correct
Answer: PAR
A medical administrative assistant is providing a patient with instructions about an upcoming
mammogram. Which of the following actions should the assistant take to ensure patient
understanding? Correct Answer: Ask the patient to restate the instructions
Which of the following should a medical administrative assistant consult to find the proper
method of scheduling appointments for a particular office? Correct Answer: Practice Policy
Manual
For which of the following tasks should a medical administrative assistant use Microsoft Access?
Correct Answer: Creating a database
Which of the following greetings by the medical administrative assistant is appropriate when
addressing a new patient at the registration desk? Correct Answer: "Good afternoon. How can I
help you?"
Which of the following types of correspondence can be written and signed by the medical
administrative assistant? Correct Answer: A letter to a patient about a schedule change
Which of the following actions should a medical administrative assistant take when answering an
office telephone? Correct Answer: Answer telephone calls by the third ring.
A medical administrative assistant is asked to create labels for the practice's patients. Which of
the following word-processing software features should the assistant use? Correct Answer: Mail
merge
Which of the following approaches is appropriate when preparing a patient for surgery? Correct
Answer: Review written instructions with the patient.
Which of the following types of insurance plans was developed to provide affordable,
comprehensive, prepaid health care to policyholders? Correct Answer: Health Maintenance
Organization (HMO)
Which of the following parts of Medicare pays for hospitalization? Correct Answer: Part A
A medical administrative assistant in a specialist's office is scheduling an appointment for a
patient who has HMO insurance. Which of the following should the assistant obtain prior to the
specialist seeing the patient? Correct Answer: Referral
When the insurance carrier sends payment to the provider, which of the following is included
with the check? Correct Answer: Remittance advice
Which of the following describes a provider who has a contract with a third-party payer? Correct
Answer: PAR
A medical administrative assistant is providing a patient with instructions about an upcoming
mammogram. Which of the following actions should the assistant take to ensure patient
understanding? Correct Answer: Ask the patient to restate the instructions
Which of the following should a medical administrative assistant consult to find the proper
method of scheduling appointments for a particular office? Correct Answer: Practice Policy
Manual
For which of the following tasks should a medical administrative assistant use Microsoft Access?
Correct Answer: Creating a database
Which of the following greetings by the medical administrative assistant is appropriate when
addressing a new patient at the registration desk? Correct Answer: "Good afternoon. How can I
help you?"
Which of the following types of correspondence can be written and signed by the medical
administrative assistant? Correct Answer: A letter to a patient about a schedule change
Which of the following actions should a medical administrative assistant take when answering an
office telephone? Correct Answer: Answer telephone calls by the third ring.
A medical administrative assistant is asked to create labels for the practice's patients. Which of
the following word-processing software features should the assistant use? Correct Answer: Mail
merge
