NHA CMAA Practice Test 1 – with
COMPLETE SOLUTION
Which of the following letter styles is most efficient?
a. block
b. standard
c. modified block intended
d. simplified Correct Answer: a. Block
A patient who has Medicare and has a physical examination 10 months ago calls to schedule
another physical within the week. Which of the following actions is appropriate for the medical
administrative assistant to take?
a. explain that the physical exam cannot be scheduled for another 2 months
b. schedule the patient within the week
c. record the appointment as an office visit rather than a physical
d. submit the preauthorization form to Medicare before scheduling the physical Correct Answer:
a. Explain that the physical cannot be scheduled for another 2 months
A provider's office receives a remittance advice showing a denial code. The medical
administrative assistant receives a formal request for review of the rejected claim. The assistant
should use which of the following formats?
a. tracer
b. explanation of benefits (EOB)
c. claim appeal
d. advance of beneficiary notice (ABN) Correct Answer: c. claim appeal
An office manager asks a medical administrative assistant to mail a letter to a patient who is
being dismissed from the practice. Which of the following methods should use the assistant use
to mail the letter?
a. certified mail
b. first-class mail
c. priority mail
d. standard mail Correct Answer: a. certified mail
Which of the following schedules more than one patient at the same time with the same provider
while still allowing adequate time within the hour to see all scheduled patients?
a. double-booking
b. clustering
c. open hours
d. wave Correct Answer: d. wave
A provider is running 30 minutes behind schedule because of an early morning emergency.
Which of the following actions should the medical administrative assistant take to maintain
effective scheduling in an office?
,a. Inform waiting patients that an emergency has caused a delay in the schedule and that they can
wait or reschedule
b. call afternoon patients and tell them there was unexpected delay in the schedule and their
appointments will be postponed
c. cancel afternoon appointments and reschedule for first available openings
d. tell waiting patients and emergency has caused a delay in the schedule and that their
appointments have been rescheduled Correct Answer: a. Inform waiting patients that an
emergency has caused a delay in the schedule and that they can wait or reschedule
A provider asks a medical administrative assistant to schedule a surgery to remove a patient's
gallbladder. The assistant should schedule the patient for which of the following?
a. Cholecystography
b. Cholecystogram
c. Cholecystitis
d. Cholecystectomy Correct Answer: d. Cholecystectomy
A patient calls with a question about her prescription dosage as it relates to her condition. Which
of the following actions is appropriate for the medical administrative assistant to take?
a. Route to call to the clinical medical assistant
b. take a message for the physician
c. ask the patient to call her pharmacy
d. try to answer the patient's question Correct Answer: b. take a message for the physician
To which of the following departments should a patient go for a WBC count?
a. nuclear medicine
b. radiology
c. laboratory
d. orthopedic department Correct Answer: c. laboratory
A provider provider prescribes an EKG for a patient who has a rapid heart rate. Which of the
following should be recorded as the reason for the EKG?
a. tachypnea
b. bradypnea
c. bradycardia
d. tachycardia Correct Answer: d. tachycardia
A medical administrative assistant should take which of the following actions to be in
compliance with OSHA?
a. participate in training concerning infection control
b. register with the CDC
c. schedule a hepatitis B immunization
d. undergo a physical examination Correct Answer: a. participate in training concerning
infection control
Which of the following must be provided to a patient on a first visit, as required by HIPAA?
a. an authorization form
, b. notice of privacy practices
c. a consent form
d. patient's bill of rights Correct Answer: b. notice of privacy practices
A patient seeking a second opinion for an upcoming surgical procedure and has a referral from a
provider. When the patient calls to schedule an appointment, which of the following actions
should the cmaa take to assist in this process?
a. schedule the appointment following a 2-day waiting protocol
b. verify that the patient's insurance accepted by the provider
c. instruct the patient to obtain preauthorization for the referral
d. call the referring provider to confirm the referral Correct Answer: b. verify that the patient's
insurance accepted by the provider
Which of the following oversees the workplace safety?
a. OSHA
b. JC
c. CLIA
d. DOL Correct Answer: a. OSHA
Which of the following describes a difference between Medicare and Medicaid?
a. Medicare serves medically needed patients, and Medicaid serves patients who are older than
65 years of age
b. Medicare patients do not pay monthly premiums, but Medicaid patients do pay premiums
c. Medicare if funded by the federal government, but Medicaid is funded by both state and
federal governments
d. Medicare is a health care assistance program, and Medicaid provides insurance coverage
Correct Answer: c. Medicare if funded by the federal government, but Medicaid is funded by
both state and federal governments
After opening a report from a patient's provider, which of the following is the medical
administrative assistant's next step?
a. file the report in the patient's chart
b. return the report to the provider who supplied it
c. make a copy of the report to give to the patient
d. give the report to the patient's current provider for review Correct Answer: d. give the report
to the patient's current provider for review
A cmaa is providing a patient with instructions about an upcoming mammogram. Which of the
following actions should the assistant take to ensure patient understanding?
a. send the patient an electronic appointment reminder
b. provide the patient with written instructions
c. remind the patient to bring insurance information
d. ask the patient to restate the instructions Correct Answer: d. ask the patient to restate the
instructions
COMPLETE SOLUTION
Which of the following letter styles is most efficient?
a. block
b. standard
c. modified block intended
d. simplified Correct Answer: a. Block
A patient who has Medicare and has a physical examination 10 months ago calls to schedule
another physical within the week. Which of the following actions is appropriate for the medical
administrative assistant to take?
a. explain that the physical exam cannot be scheduled for another 2 months
b. schedule the patient within the week
c. record the appointment as an office visit rather than a physical
d. submit the preauthorization form to Medicare before scheduling the physical Correct Answer:
a. Explain that the physical cannot be scheduled for another 2 months
A provider's office receives a remittance advice showing a denial code. The medical
administrative assistant receives a formal request for review of the rejected claim. The assistant
should use which of the following formats?
a. tracer
b. explanation of benefits (EOB)
c. claim appeal
d. advance of beneficiary notice (ABN) Correct Answer: c. claim appeal
An office manager asks a medical administrative assistant to mail a letter to a patient who is
being dismissed from the practice. Which of the following methods should use the assistant use
to mail the letter?
a. certified mail
b. first-class mail
c. priority mail
d. standard mail Correct Answer: a. certified mail
Which of the following schedules more than one patient at the same time with the same provider
while still allowing adequate time within the hour to see all scheduled patients?
a. double-booking
b. clustering
c. open hours
d. wave Correct Answer: d. wave
A provider is running 30 minutes behind schedule because of an early morning emergency.
Which of the following actions should the medical administrative assistant take to maintain
effective scheduling in an office?
,a. Inform waiting patients that an emergency has caused a delay in the schedule and that they can
wait or reschedule
b. call afternoon patients and tell them there was unexpected delay in the schedule and their
appointments will be postponed
c. cancel afternoon appointments and reschedule for first available openings
d. tell waiting patients and emergency has caused a delay in the schedule and that their
appointments have been rescheduled Correct Answer: a. Inform waiting patients that an
emergency has caused a delay in the schedule and that they can wait or reschedule
A provider asks a medical administrative assistant to schedule a surgery to remove a patient's
gallbladder. The assistant should schedule the patient for which of the following?
a. Cholecystography
b. Cholecystogram
c. Cholecystitis
d. Cholecystectomy Correct Answer: d. Cholecystectomy
A patient calls with a question about her prescription dosage as it relates to her condition. Which
of the following actions is appropriate for the medical administrative assistant to take?
a. Route to call to the clinical medical assistant
b. take a message for the physician
c. ask the patient to call her pharmacy
d. try to answer the patient's question Correct Answer: b. take a message for the physician
To which of the following departments should a patient go for a WBC count?
a. nuclear medicine
b. radiology
c. laboratory
d. orthopedic department Correct Answer: c. laboratory
A provider provider prescribes an EKG for a patient who has a rapid heart rate. Which of the
following should be recorded as the reason for the EKG?
a. tachypnea
b. bradypnea
c. bradycardia
d. tachycardia Correct Answer: d. tachycardia
A medical administrative assistant should take which of the following actions to be in
compliance with OSHA?
a. participate in training concerning infection control
b. register with the CDC
c. schedule a hepatitis B immunization
d. undergo a physical examination Correct Answer: a. participate in training concerning
infection control
Which of the following must be provided to a patient on a first visit, as required by HIPAA?
a. an authorization form
, b. notice of privacy practices
c. a consent form
d. patient's bill of rights Correct Answer: b. notice of privacy practices
A patient seeking a second opinion for an upcoming surgical procedure and has a referral from a
provider. When the patient calls to schedule an appointment, which of the following actions
should the cmaa take to assist in this process?
a. schedule the appointment following a 2-day waiting protocol
b. verify that the patient's insurance accepted by the provider
c. instruct the patient to obtain preauthorization for the referral
d. call the referring provider to confirm the referral Correct Answer: b. verify that the patient's
insurance accepted by the provider
Which of the following oversees the workplace safety?
a. OSHA
b. JC
c. CLIA
d. DOL Correct Answer: a. OSHA
Which of the following describes a difference between Medicare and Medicaid?
a. Medicare serves medically needed patients, and Medicaid serves patients who are older than
65 years of age
b. Medicare patients do not pay monthly premiums, but Medicaid patients do pay premiums
c. Medicare if funded by the federal government, but Medicaid is funded by both state and
federal governments
d. Medicare is a health care assistance program, and Medicaid provides insurance coverage
Correct Answer: c. Medicare if funded by the federal government, but Medicaid is funded by
both state and federal governments
After opening a report from a patient's provider, which of the following is the medical
administrative assistant's next step?
a. file the report in the patient's chart
b. return the report to the provider who supplied it
c. make a copy of the report to give to the patient
d. give the report to the patient's current provider for review Correct Answer: d. give the report
to the patient's current provider for review
A cmaa is providing a patient with instructions about an upcoming mammogram. Which of the
following actions should the assistant take to ensure patient understanding?
a. send the patient an electronic appointment reminder
b. provide the patient with written instructions
c. remind the patient to bring insurance information
d. ask the patient to restate the instructions Correct Answer: d. ask the patient to restate the
instructions
