MNB1601-Multiple Choice Q&A Rated

1. OR Tambo International delivers a mass service because . A) There is a fair amount of client contact B) Services are standardised to a certain extent C) The number of clients served is greater than with professional services D) The service is equipment orientated 2. Which one of the following is a characteristic of a service produced by a service provider such as OR Tambo International ? A) Output kept in stock B) Manufactured before use C) Labour intensive D) Capital-intensive production 3. During the design of the processes that will be used at the new OR Tambo building, passenger needs were at the forefront of the decision-making process. Which one of the following will occur during the design of processes ? A) Screening process B) Preliminary design C) Design of supply network D) Design of prototype 4. The new, multi-level terminal links the original domestic and international terminals and therefore improves passenger experience and orientation. In the transformation model, the improved passenger experience represents an/a . A) Input B) Aid C) Output D) Transformation process 5. Airports such as OR Tambo International must be able to deal with a short waiting tolerance as passengers experience most value-adding activities first-hand. Passengers should be able to collect baggage from terminals in a reasonable time period. This refers to the of output. A) Variety B) Visibility C) Variation D) Volume 6. The steel, glass and plastic used by a motor manufacturer refer to which one of the following inputs in the transformation model ? A) Information B) Equipment and facilities C) Technology D) Material 7. It is imperative that products and services be produced or provided at a cost that will enable the business to place them on the market at a price that will ensure an acceptable profit for the business. By doing this, the positive result for the business will be . A) Lower cost B) Higher quality C) Better service D) Lower variability Downloaded by: mitchvogel13 | Distribution of this document is illegal 8. SASKO, a wheat mill, operates 1Sr-iTehsetMharrokeutpglahcoe utotBSuyoauntdhSAellfyroiucraS,tusduy pMpatleyriianl g over a million fresh loaves via more than 30 000 delivery points daily. Which one of the following process types would SASKO use to produce its products ? A) Project process B) Jobbing process C) Continuous process D) Mass process 9. During which stage in the design of products and services will provision of the product and/or service be made less expensive and easier ? A) Prototype and final design B) Evaluation and improvement C) Preliminary design D) Screening process 10. Desperado Ship Repairers operate from one of the largest shipyards in South Africa and offer repairs and dry dock services to a variety of marine users. Desperado Ship Repairers would make use of a layout. A) Flexible-flow B) Line-flow C) Fixed-position D) Hybrid  Topic 2 - Human Resource Management 11. Sipho wants to know more about Maslow’s hierarchy of needs. This theory assumes that there are . A) Five main areas that should be satisfied simultaneously B) Three main areas of needs and the most dominant of these must be determined C) Five main areas and some needs must be satisfied before others can become important D) Three main areas that are activated by how much employees want something 12. Mary Mashego is the human resources manager of KZB Computers which is situated in Durban. She has decided to recruit for the position of a financial analyst by means of head-hunting. This means that Mary will have to recruit by . A) Placing an advertisement in the local newspaper B) Visiting schools and universities to find prospective applicants C) Placing an advertisement on the internet D) Offering the job to someone whom the management of KZB knows personally 13. After Mary Mashego has completed the application and shortlisting phase (preliminary screening of applicants for a financial analyst position, she must do an intensive assessment. This involves two steps, namely testing and interviewing. A) IQ; psychological B) Medical; shortlist C) Diagnostic; shortlist D) Psychological; diagnostic 14. Lizzie is the HR manager at a game lodge in the Western Cape. She realises that many of her game rangers are struggling with motivation, showing up late for game drives and ignoring client requests. After doing some research, Lizzie found three types of needs that would affect her staff's motivation levels: existence needs, relatedness needs and growth needs. To which motivation theory do these three needs refer ? A) Maslow's hierarchy of needs B) Alderfer's ERG theory C) Herzberg's two-factor theory D) McClelland's theory of needs 15. Edcon invested 4,6% of its paySe-aTrhneiMnagrkaetnpldacedteovBeulyoapnmd Seenll Tr hSteudcyoMmatperaianl y offers bursaries to permanent employees to encourage them to further their education. By doing this, Edcon is satisfying needs according to Maslow’s hierarchy of needs. A) Esteem B) Physiological C) Social D) Self-actualisation 16. To improve employee motivation, in a bid to avoid future strikes, Derby has endeavored to provide jobs which are challenging, provide growth and allow adequate achievement opportunities. Which employee motivational strategy is Derby using ? A) Job design B) Management-by-objectives strategies C) Intrapreneurial incentives D) Training and education 17. In order to rectify the current problems at Derby, management will need to look at three things which determine employee performance in an organisation: motivation, ability and . A) Behavioural rewards B) Functional behaviour C) Work environment D) Job specification 18. Derby has decided to fill all the positions at their new stores with employees from outside the organisation. Which one of the following would be a disadvantage of recruiting from the outside ? A) An active effort is made to obtain the right person for the job. B) Recruiting costs are considerably higher. C) The business tends to stagnate. D) There can be a lot of personal competition amongst colleagues. 19. In a bid to improve employee performance and to avoid future strikes, Derby decides to implement regular performance appraisals. Which one of the following is a basic purpose for which the results of a performance appraisal can be used ? A) To provide a basis for dismissal. B) To determine if an employee may be demoted. C) To provide feedback to the employee. D) To determine an employee’s state of wellness. 20. Derby’s management team has realised that the compensation paid to employees is not sufficient. They decide to review the compensation of employees. The first step when deciding on compensation is to make an external comparison. An external comparison can be done by doing a . A) Job analysis B) Work study C) Job evaluation D) Salary survey  Second Assignment S - The Marketplace to Buy and Sell your Study Material  Topic 3 - Marketing Management 1. The female market’s perception regarding beer is an individual factor that determines consumer behaviour. There are also group factors which influence consumer behaviour. Which one of the following is a group factor that will determine the behaviour of female beer drinkers ? A) Lifestyle B) Motivation C) Attitude D) Culture 2. Heineken realises that their new low-alcohol beer, Radler, will have to compete with many other similar alcoholic drinks targeted at women. They, therefore, decide to have a lower, initial price for the beer. This adaption to the final price is known as prices. A) Skimming B) Market-penetration C) Market D) Bait 3. Heineken is making use of its strong brand presence to launch the new beer, Radler. Which one of the following represents the last phase of brand loyalty the consumer will move through ? A) Brand recognition B) Brand preference C) Brand insistence D) Brand activation 4. During the development of the new product, Radler, Heineken would have gone through several phases of new product development. Which one of the following represents phase 4 of the new product development process ? A) Physical product is developed. B) Product ideas are developed. C) Product ideas are screened. D) Non-viable product ideas are eliminated. 5. Heineken would have made several decisions regarding the packaging to be used for the new Radler beer. Which one of the following is NOT a relevant factor in the choice of packaging design ? A) Reusable packaging B) Packaging materials C) The shape of the package D) Packaging sizes 6. Richemont decided to do research on the smoking habits of South Africans, making use of a survey. During which step would they come to the conclusion that South Africans continue to smoke, even if their discretionary income decreases, thereby confirming previous results that cigarette sales are inelastic ? A) Step 12 B) Step 10 C) Step 9 D) Step 8 7. Brand loyalty and price sensitivity are factors that determine the criteria for market segmentation. A) Geographic B) Behavioural C) Demographic D) Psychographic