APM Service Now
What does Application Portfolio Management Provide? Correct Answer: -Scoring
algorithms that generate reports about application values and health of IT
infrastructure
-Metrics that illustrate the business benefits of each application
-An inventory of a customer's software applications
How does ServiceNow's APM work? Correct Answer: -It helps you decide
whether to invest, sustain, or replace applications
-It allows you to identify redundancies and decrease budgetary costs
-It provides comprehensive understanding of the applications in your organization
APM integrates with these other ServiceNow offerings: Correct Answer: -Project
portfolio Management
-Surveys and assessments
-Financial Management
APM integrates with ITSM in order to: Correct Answer: Asses the incidents,
problems, and changes for the applications
APM integrates with PPM in order to: Correct Answer: Track execution of
strategic goals and recommendations
APM integrates with IT Financial Management in order to: Correct Answer:
Assess application costs and associate breakdowns
What does Service Mapping provide to enhance APM's capabilities? Correct
Answer: It uses a top-down approach to identify the specific hardware and
software CIs that support a particular service
Who are the ideal users of APM? Correct Answer: Enterprise Architects
Two deployment-specific plugins require you to make an activation request
through HI. Which is one of the plugins? Correct Answer: The business planner
plugin
The business planner (com.snc.apm.business_planner) plugin is used to : Correct
Answer: Access the Business planning portal
, You can activate Performance Analytics solutions and in-form analytics on
instances that have not licensed PA, but with these limitations: Correct Answer: -
You cannot create new indicators
-You cannot collect data older that 180 days
What can you do with the sn_apm.apm_user role? Correct Answer: Create,
update, and delete application rollouts
What can you do with the sn_apm.apm_admin role? Correct Answer: Update and
delete application scores
In the APM's Guided Setup, what is accomplished in the Application Assessment
section? Correct Answer: Indicators are set up to measure the usability, cost,
quality, performance, and risk of application
In the APM's Guided Setup, what is accomplished in the Application Classification
section? Correct Answer: Metadata is set up to group applications by their
functionalities
What are the five stages of Application Portfolio Rationalization process? Correct
Answer: 1. Identify
2. Measure
3. Evaluate
4. Decide
5. Take Action
What stage of the Application Portfolio Rationalization involves using automated
tools to identify servers and software applications installed on your network?
Correct Answer: 1. Identify
What stage of the Application Portfolio Rationalization involves using base
functionality indicators as data sources to assess applications across many
dimensions? Correct Answer: 2. Measure
What stage of the Application Portfolio Rationalization involves recommending
actions to take such as replacement, retirement, consolidation, upgrade, or
modernize (and next steps are determined)? Correct Answer: 4. Decide
What does Application Portfolio Management Provide? Correct Answer: -Scoring
algorithms that generate reports about application values and health of IT
infrastructure
-Metrics that illustrate the business benefits of each application
-An inventory of a customer's software applications
How does ServiceNow's APM work? Correct Answer: -It helps you decide
whether to invest, sustain, or replace applications
-It allows you to identify redundancies and decrease budgetary costs
-It provides comprehensive understanding of the applications in your organization
APM integrates with these other ServiceNow offerings: Correct Answer: -Project
portfolio Management
-Surveys and assessments
-Financial Management
APM integrates with ITSM in order to: Correct Answer: Asses the incidents,
problems, and changes for the applications
APM integrates with PPM in order to: Correct Answer: Track execution of
strategic goals and recommendations
APM integrates with IT Financial Management in order to: Correct Answer:
Assess application costs and associate breakdowns
What does Service Mapping provide to enhance APM's capabilities? Correct
Answer: It uses a top-down approach to identify the specific hardware and
software CIs that support a particular service
Who are the ideal users of APM? Correct Answer: Enterprise Architects
Two deployment-specific plugins require you to make an activation request
through HI. Which is one of the plugins? Correct Answer: The business planner
plugin
The business planner (com.snc.apm.business_planner) plugin is used to : Correct
Answer: Access the Business planning portal
, You can activate Performance Analytics solutions and in-form analytics on
instances that have not licensed PA, but with these limitations: Correct Answer: -
You cannot create new indicators
-You cannot collect data older that 180 days
What can you do with the sn_apm.apm_user role? Correct Answer: Create,
update, and delete application rollouts
What can you do with the sn_apm.apm_admin role? Correct Answer: Update and
delete application scores
In the APM's Guided Setup, what is accomplished in the Application Assessment
section? Correct Answer: Indicators are set up to measure the usability, cost,
quality, performance, and risk of application
In the APM's Guided Setup, what is accomplished in the Application Classification
section? Correct Answer: Metadata is set up to group applications by their
functionalities
What are the five stages of Application Portfolio Rationalization process? Correct
Answer: 1. Identify
2. Measure
3. Evaluate
4. Decide
5. Take Action
What stage of the Application Portfolio Rationalization involves using automated
tools to identify servers and software applications installed on your network?
Correct Answer: 1. Identify
What stage of the Application Portfolio Rationalization involves using base
functionality indicators as data sources to assess applications across many
dimensions? Correct Answer: 2. Measure
What stage of the Application Portfolio Rationalization involves recommending
actions to take such as replacement, retirement, consolidation, upgrade, or
modernize (and next steps are determined)? Correct Answer: 4. Decide
