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IOP1502 ASSIGNMENT 2 SEMESTER 2 2022

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2022/2023 Written for academic year
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University Of South Africa (Unisa)
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IOP1502 (IOP1502)
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IOP1502 ASSIGNMENT 2 SEMESTER 2 2022 90% GUARANTEED PASS

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9/5/22, 10:59 AM Assessment 2: Attempt review




MENU 


Dashboard / My courses / IOP1502-22-S2 / Welcome Message / Assessment 2

Started on Monday, 5 September 2022, 10:40 AM
State Finished
Completed on Monday, 5 September 2022, 10:58 AM
Time taken 18 mins 26 secs
Marks 18.00/20.00
Grade 90.00 out of 100.00


Question 1
Complete

Mark 1.00 out of 1.00




What involves employees knowledge, skills, and the company's ability to convey confidence and trust to customers?



a. Empathy
b. Assurance
c. Reliability
d. Responsiveness




Question 2

Complete

Mark 1.00 out of 1.00




According to Leland and Bailey (2011), when receiving messages from other people in communication, 38% of a message is understood
from ____?



a. tone of their voice
b. body language
c. actual words said
d. volume of their voice




https://mymodules.dtls.unisa.ac.za/mod/quiz/review.php?attempt=5344704&cmid=218826 1/8

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