Business Processes, Full Report Course Case, VU, International Business Administration, Year 1

Analysis of the Bikeur Process at DBS
Business Processes 2020-2021




Team number: 30
Team members:
Emily Bauman 2703646
Tibor Bregman 2711394
Manlenny Garcia 2704103
Bram Hezemans 2713689
Nicolas Vela 2706019



1

, Table of contents
Introduction: 3

Part 1: Process Analysis 4
Question 1.1: 4
Question 1.2: 4
Question 1.3: 5
Question 1.4: 6
Part 2: Process Improvement 7
Question 2.1: 7
Question 2.3 9

Conclusion: 11

Appendix 12
Appendix A: 12
Table 1: 12
Table 2: 12
Table 3: 13
Appendix B: 13
Appendix C: 13




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