ServiceNow Certified System Administration Test
Updated Fall 2022.
A map to determine relationships between fields displaying an Import Set to fields in an
existing table - What is a Transform Map in ServiceNow?
Self-Service - What application is available to all users?
Modify the order field - How do you change the sort sequence of fields or tasks?
Record List
Form
Tables and Columns - In which three places can Tables and Fields be viewed and
manipulated?
Click arrow next to breadcrumb in list - Where do you change the Smart Filter Condition
Builder?
Click List Mechanic gear above check boxes - How do you display the slushbucket?
A view - What do you call a saved version of a personalized form?
Click on the table name at the top of a list and select filter - How do you apply a saved
filter?
A Form - What displays fields from one record and can be used to edit the record data?
Light red - required but has a saved value.
Green - Modified field content - need to save.
Red - Required and needs value.
Orange - Read-only - What are the field status indicators?
Invalid data or mis-typed word - What does a red-dashed line indicate?
Submit - What do you click to save changes on a new form and return to the previoiusly
viewed page?
Update - What do you click to save changes on an existing record and return to the
previously viewed form?
Right click form header and click save - What do you click on to save changes without
leaving the form?
Insert or Insert and stay - What do you do to save a new record to the db instead of
updating the current item?
, UI Policy - What is a rule that applies to a form to dynamically change form information
on the form itself?
Data Policy (not used much) - What enables admins to set mandatory and read-only
states for a field?
UI Actions - What do you use to put buttons, links and context menu items on forms and
lists?
A Business Rule - What is a control that applies permissions, sends notifications and
triggers other processes when a record is displayed, inserted, updated or deleted or
when a table is queried?
When accessed through the form - Client scripts only apply when?
Globally - Business Rules apply when?
When you can use UI policies or Access Control Rules - When SHOULDN'T you use
client scripts?
onCellEdit
onChange
onLoad
onSubmit - Client scripts can be executed in four ways. What are they?
No, but they can be disabled - Can plug-ins be removed?
Record list view
Schema map
Tables and Columns module - Name three interfaces for viewing and manipulating
tables?
Data Dictionary - What stores structure and relationship definitions?
Sys_dictionary
sys_documentation
sys_db-object - What three tables provide Data Dictionary and relationship information?
Order field - Best practice 3 digit numbers - How do you establish the sequence for
displaying lists?
Configuration Item - What does CI stand for?
CMDB - What is a series of tables that contains all the assets and business services
controlled by a company?
Updated Fall 2022.
A map to determine relationships between fields displaying an Import Set to fields in an
existing table - What is a Transform Map in ServiceNow?
Self-Service - What application is available to all users?
Modify the order field - How do you change the sort sequence of fields or tasks?
Record List
Form
Tables and Columns - In which three places can Tables and Fields be viewed and
manipulated?
Click arrow next to breadcrumb in list - Where do you change the Smart Filter Condition
Builder?
Click List Mechanic gear above check boxes - How do you display the slushbucket?
A view - What do you call a saved version of a personalized form?
Click on the table name at the top of a list and select filter - How do you apply a saved
filter?
A Form - What displays fields from one record and can be used to edit the record data?
Light red - required but has a saved value.
Green - Modified field content - need to save.
Red - Required and needs value.
Orange - Read-only - What are the field status indicators?
Invalid data or mis-typed word - What does a red-dashed line indicate?
Submit - What do you click to save changes on a new form and return to the previoiusly
viewed page?
Update - What do you click to save changes on an existing record and return to the
previously viewed form?
Right click form header and click save - What do you click on to save changes without
leaving the form?
Insert or Insert and stay - What do you do to save a new record to the db instead of
updating the current item?
, UI Policy - What is a rule that applies to a form to dynamically change form information
on the form itself?
Data Policy (not used much) - What enables admins to set mandatory and read-only
states for a field?
UI Actions - What do you use to put buttons, links and context menu items on forms and
lists?
A Business Rule - What is a control that applies permissions, sends notifications and
triggers other processes when a record is displayed, inserted, updated or deleted or
when a table is queried?
When accessed through the form - Client scripts only apply when?
Globally - Business Rules apply when?
When you can use UI policies or Access Control Rules - When SHOULDN'T you use
client scripts?
onCellEdit
onChange
onLoad
onSubmit - Client scripts can be executed in four ways. What are they?
No, but they can be disabled - Can plug-ins be removed?
Record list view
Schema map
Tables and Columns module - Name three interfaces for viewing and manipulating
tables?
Data Dictionary - What stores structure and relationship definitions?
Sys_dictionary
sys_documentation
sys_db-object - What three tables provide Data Dictionary and relationship information?
Order field - Best practice 3 digit numbers - How do you establish the sequence for
displaying lists?
Configuration Item - What does CI stand for?
CMDB - What is a series of tables that contains all the assets and business services
controlled by a company?
