Chapter 1: Introduction to Organizational Behavior
MULTIPLE CHOICE
1. ________is the study and practice of how to manage individual and group behavior in
business, government and nonprofit settings.
a. Management
*b. Organizational behavior
c. Bureaucracy
d. Democracy
2. Which of the following is not one of the levels in the field of organizational behavior?
a. Individual
b. Small groups
*c. Medium-sized groups
d. Large groups
3. Which historical management theorist argued that you have to recognize the utter
impossibility of winning, “Unless every man on the team obeys the signals or
orders of the coach and obeys them at once when the coach gives orders.”
*a. Frederick Taylor
b. Elton Mayo
c. Mary Parker Follett
d. Max Weber
4. Which one of the following is not one of the conclusions of the Hawthorne effect?
a. They found that people change their behavior when they know they are being
observed.
,b. They concluded that human relationships influenced the behavior of workers and that
new ideas were needed to explain work behavior.
c. They showed that human behavior and motivation is complex and is influenced by
attitudes and feelings, the meaning that people assign to their work and their
relationship at work.
*d. The participation of the individual is necessary for cooperation but it is more
important to build cooperation among organizational subunits as a crucial
function of management.
5. Which of the following is not one of the perspectives on bureaucracy?
a. Division of labor
b. Impersonal rules
*c. Bottom-up authority
d. Hierarchy is exhibited
6. _____________focuses on happiness, pleasure, and joy and how human beings could
use their talents to create positive institutions that would in turn promote even
more positive conditions.
a. Positive bureaucracy
*b. Positive organizational development
c. Positive organizational behavior
d. Positive management
7. Which of the following is not one of the differences between managers and leaders?
a. Managers are concerned with problem-solving while leaders are neither bound to
structure nor existing goals.
b. Managers are concerned with getting people to operate efficiently while leaders accept
chaos, suspense, and risk.
c. Managers emphasize rationality and control while leaders are concerned with moving
in completely new and unexpected decisions.
*d. Managers are concerned with planning and organizing while leaders are concerned
with controlling.
8. Which of the following is not one of the things managers do?
a. Organize tasks
b. Motive and communicate
*c. Take risks
,d. Develop people
9. “Keeping subordinates informed about key agency and work unit policies, priorities,
issues, and trends and about how these are to be incorporated into the unit” is
which of the management functions?
a. External awareness
*b. Interpretation
c. Representation
d. Coordination
10. “Identifying key agency politics and priorities and/or external issues and trends likely
to affect the work unit” is which of the management functions?
*a. External awareness
b. Interpretation
c. Representation
d. Coordination
11. “Presenting, explaining, selling and defending the work unit’s activities to the
supervisor in the agency and to persons and groups outside of the agency” is
which of the management functions?
a. External awareness
b. Interpretation
*c. Representation
d. Coordination
12. “Performing liaison functions and integrating the work of various units within the
organization and interacting with other organizations” is which of the
management functions?
a. External awareness
b. Interpretation
c. Representation
*d. Coordination
, 13. “Developing long-term goals, objectives and priorities and deciding on actions” is
which of the management functions?
a. External awareness
*b. Planning
c. Representation
d. Coordination
14. _________is the extent to which cultures, societies, and economies are interconnected
and integrated.
*a. Globalization
b. Organizational behavior
c. Sustainability
d. Corporate social responsibility
15. Which of the following is not included in the ethical environment?
a. Personal integrity
b. Cultural mindset
*c. Sector responsibility
d. Global sustainability
16. ____________ refers to companies going beyond their bottom line and economic
interests to engage in activities that promote social well-being and environmental
sustainability.
a. Globalization
b. Organizational behavior
c. Sustainability
*d. Corporate social responsibility
17. “Converting plans to action by establishing schedules and standards” is which of the
following management functions?
MULTIPLE CHOICE
1. ________is the study and practice of how to manage individual and group behavior in
business, government and nonprofit settings.
a. Management
*b. Organizational behavior
c. Bureaucracy
d. Democracy
2. Which of the following is not one of the levels in the field of organizational behavior?
a. Individual
b. Small groups
*c. Medium-sized groups
d. Large groups
3. Which historical management theorist argued that you have to recognize the utter
impossibility of winning, “Unless every man on the team obeys the signals or
orders of the coach and obeys them at once when the coach gives orders.”
*a. Frederick Taylor
b. Elton Mayo
c. Mary Parker Follett
d. Max Weber
4. Which one of the following is not one of the conclusions of the Hawthorne effect?
a. They found that people change their behavior when they know they are being
observed.
,b. They concluded that human relationships influenced the behavior of workers and that
new ideas were needed to explain work behavior.
c. They showed that human behavior and motivation is complex and is influenced by
attitudes and feelings, the meaning that people assign to their work and their
relationship at work.
*d. The participation of the individual is necessary for cooperation but it is more
important to build cooperation among organizational subunits as a crucial
function of management.
5. Which of the following is not one of the perspectives on bureaucracy?
a. Division of labor
b. Impersonal rules
*c. Bottom-up authority
d. Hierarchy is exhibited
6. _____________focuses on happiness, pleasure, and joy and how human beings could
use their talents to create positive institutions that would in turn promote even
more positive conditions.
a. Positive bureaucracy
*b. Positive organizational development
c. Positive organizational behavior
d. Positive management
7. Which of the following is not one of the differences between managers and leaders?
a. Managers are concerned with problem-solving while leaders are neither bound to
structure nor existing goals.
b. Managers are concerned with getting people to operate efficiently while leaders accept
chaos, suspense, and risk.
c. Managers emphasize rationality and control while leaders are concerned with moving
in completely new and unexpected decisions.
*d. Managers are concerned with planning and organizing while leaders are concerned
with controlling.
8. Which of the following is not one of the things managers do?
a. Organize tasks
b. Motive and communicate
*c. Take risks
,d. Develop people
9. “Keeping subordinates informed about key agency and work unit policies, priorities,
issues, and trends and about how these are to be incorporated into the unit” is
which of the management functions?
a. External awareness
*b. Interpretation
c. Representation
d. Coordination
10. “Identifying key agency politics and priorities and/or external issues and trends likely
to affect the work unit” is which of the management functions?
*a. External awareness
b. Interpretation
c. Representation
d. Coordination
11. “Presenting, explaining, selling and defending the work unit’s activities to the
supervisor in the agency and to persons and groups outside of the agency” is
which of the management functions?
a. External awareness
b. Interpretation
*c. Representation
d. Coordination
12. “Performing liaison functions and integrating the work of various units within the
organization and interacting with other organizations” is which of the
management functions?
a. External awareness
b. Interpretation
c. Representation
*d. Coordination
, 13. “Developing long-term goals, objectives and priorities and deciding on actions” is
which of the management functions?
a. External awareness
*b. Planning
c. Representation
d. Coordination
14. _________is the extent to which cultures, societies, and economies are interconnected
and integrated.
*a. Globalization
b. Organizational behavior
c. Sustainability
d. Corporate social responsibility
15. Which of the following is not included in the ethical environment?
a. Personal integrity
b. Cultural mindset
*c. Sector responsibility
d. Global sustainability
16. ____________ refers to companies going beyond their bottom line and economic
interests to engage in activities that promote social well-being and environmental
sustainability.
a. Globalization
b. Organizational behavior
c. Sustainability
*d. Corporate social responsibility
17. “Converting plans to action by establishing schedules and standards” is which of the
following management functions?
