(Your Name)
(Address)
(Date)
(Receiver’s Name)
(Company and Position of the Receiver)
Dear Sir,
I have been a loyal customer to you for the past 3 years. I received high speed internet
service from your internet which is one of the reasons why I continue to use Converge as my
internet provider. However, I would like to write this letter to inform you that I have been
experiencing severe interruptions for the last 5 days on my internet because of slow speeds.
On the 13th of March this year, my internet already started to slow down. I thought it was my
computer’s problem or the wire of the Wi-Fi is not connected properly. I tried to check every
occurrence that might be a cause for the internet to slow down but I can’t find it. On the
same day, I contacted you about the service interruption. You said that you will send a
repairman on Monday which is March 15, but then no repairman appeared.
I am having difficulty as a student because I need to attend online classes every day, have
exams every month and our activities are also done online therefore I need a proper internet
connection. I already contacted you once and I hope this will be the last time. For now, I
request again to send someone from your company to check my internet connection. I
expect a quick response since you need to prioritize first your customers.
If you can’t grant my request, sorry to say but I must move to another provider. Please call
me at 202-202-202 to explain what you will be doing for my request or if you can’t grant my
request just say so.
Thank you very much for your assistance.
Sincerely,
(Your Name)
(Address)
(Date)
(Receiver’s Name)
(Company and Position of the Receiver)
Dear Sir,
I have been a loyal customer to you for the past 3 years. I received high speed internet
service from your internet which is one of the reasons why I continue to use Converge as my
internet provider. However, I would like to write this letter to inform you that I have been
experiencing severe interruptions for the last 5 days on my internet because of slow speeds.
On the 13th of March this year, my internet already started to slow down. I thought it was my
computer’s problem or the wire of the Wi-Fi is not connected properly. I tried to check every
occurrence that might be a cause for the internet to slow down but I can’t find it. On the
same day, I contacted you about the service interruption. You said that you will send a
repairman on Monday which is March 15, but then no repairman appeared.
I am having difficulty as a student because I need to attend online classes every day, have
exams every month and our activities are also done online therefore I need a proper internet
connection. I already contacted you once and I hope this will be the last time. For now, I
request again to send someone from your company to check my internet connection. I
expect a quick response since you need to prioritize first your customers.
If you can’t grant my request, sorry to say but I must move to another provider. Please call
me at 202-202-202 to explain what you will be doing for my request or if you can’t grant my
request just say so.
Thank you very much for your assistance.
Sincerely,
(Your Name)
