, Contents
Introduction………………………………………………………………………..3
Communication……………………………………………………………………3
Encoding and decoding messages…………………………………………………3
Verbal communication…………………………………………………………….4
Non-verbal communication………………………………………………………..4
Posturing…………………………………………………………………………...5
Active listening…………………………………………………………………….5
Assertiveness ……………………………………………………………………...6
Virtual communication…………………………………………………………….6
Leadership………………………………………………………………………….6
Conclusion………………………………………………………………………….7
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