BUSN 258 : Week 8 Final Exam 1 and 2 (latest 2021/2022) complete Solutions, Points Received:250 / 250 (100%).

BUSN 258 Week 8 Final Exam 1 and 2 Points Received:250 / 250 (100%) 1. Question : (TCO 1) The best way to win customer loyalty is to: Student Answer: Emphasize that your company is the industry leader. Emphasize that some variables are out of your control. Set a time expectation that you know you can beat. Set time expectations by promising quick service and hoping for the best. Instructor Explanation: Chapter 6 Points Received: 5 of 5 Comments: 2. Question : (TCO 2) Which of the following problems is NOT listed as a people turnoff? Student Answer: Lack of enthusiasm Mechanical tone Inappropriate behavior Indifferent attitudes Instructor Explanation: Chapter 6 Points Received: 5 of 5 Comments: 3. Question : (TCO 3) Small companies can compete against larger ones if they offer: Student Answer: Add-ons. A feeling of comfort and fit. Competitive pricing. None of the above. Instructor Explanation: Chapter 8 Points Received: 5 of 5