Case Study "The Container Store's Secret to Success" (answered) Spring 2022

Case Study "The Container Store's Secret to Success" 1. Read the Case Study "The Container Store's Secret to Success" available in the textbook, Chapter 9 (Ferrell et al., 2020). 2. Using the DeVry Library and only peer-reviewed publications (e.g., periodicals, journals), prepare an APA Report addressing the following: o A summary of the case o Describe the Hygiene factors observable in the case. o Describe the "motivators" that The Container Store uses to motivate its employees. o Using any of the theories of motivation (other than Herzberg's Two Factor theory), describe how this organization can use those practices to increase job motivation and share at least two ideas to increase motivation. o Close this paper with an analysis in which you apply the discussed concepts to appraise critically the importance of the managerial issues addressed in this paper. Use real-life examples to explain the importance of these concepts. o Include at least three references with your APA report. o The length of your paper should be up to three (3) pages excluding the cover and reference pages. o Use the APA Template, located in Course Resources. The Container Store’s Secret to Success: Employee Satisfaction Can you form a successful company by selling containers, boxes, and other storage products? The Container Store has shown that the answer is yes. With more than 10,000 products available, The Container Store sells items such as hanging bins, drawers, trash cans, and other items to help make a hectic life more organized. While there might have been skeptics in the beginning, particularly as the firm started out in a small 1,600-square-foot store, the idea quickly caught on with consumers. “Word of mouth spread incredibly. It was just the oddest collection of merchandising anybody had ever seen to organize your home and to organize your life. A week into it, we knew we had something,” co-founder and former CEO Kip Tindell said. Yet in addition to its unusual product mix, The Container Store is also unique for its dedication to employees. The retail world can be difficult for employees because of high turnover, different hours every week, lower benefits, and constant interaction with people. The turnover rate in the retail industry is about 100 percent. This increases training costs, which can cause companies to decrease the amount of training offered. This trend is reversed at The Container Store. First-year full-time employees receive 263 hours of training, much higher than the industry average of eight hours. Employees receive 50 percent more p