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QUESTION 121 Which one of the following is the BEST definition of an event? A. Any change of state that has significance for the management of a configuration item (CI) or IT service B. An unplanned interruption to an IT service or a reduction in the quality of an IT service C. The unknown cause of one or more incidents that have an impact on an IT service D. Reducing or eliminating the cause of an incident or problem Answer: A QUESTION 122 Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle? A. To decide how IT will engage with suppliers during the service lifecycle B. To proactively prevent all outages to IT services C. To design and build processes which will meet business needs D. To deliver and manage IT services at agreed levels to business users and customers Answer: D This study source was downloaded by from CourseH on :42:13 GMT -05:00 100% Real Questions & Correct Answers from Lead2pass ITIL-Foundation Dumps ITIL-Foundation Exam Questions ITIL-Foundation New Questions Get Full Version ITIL-Foundation Q&As From Lead2pass: QUESTION 123 Which one of the following is the BEST description of a major incident? A. An incident which is so complex that it requires root cause analysis before a workaround can be found B. An incident which requires a large number of people to resolve C. An incident logged by a senior manager D. An incident which has a high priority or a high impact on the business Answer: D QUESTION 124 Which of the following availability management activities is/are considered to be proactive as opposed to reactive? 1. Monitoring system availability 2. Designing availability into a proposed solution A. None of the above B. Both of the above C. 1 only D. 2 only Answer: D QUESTION 125 Which one of the following would NOT involve event management? A. Intrusion detection B. Recording and monitoring environmental conditions in the data centre C. Recording service desk staff absence D. Monitoring the status of configuration items Answer: C QUESTION 126 The multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part This study source was downloaded by from CourseH on :42:13 GMT -05:00 100% Real Questions & Correct Answers from Lead2pass ITIL-Foundation Dumps ITIL-Foundation Exam Questions ITIL-Foundation New Questions Get Full Version ITIL-Foundation Q&As From Lead2pass: of this type of SLA? A. Customer level B. Service level C. Corporate level D. Configuration level Answer: D QUESTION 127 Which processes are responsible for the regular review of underpinning contracts? A. Supplier management and service level management B. Supplier management and change management C. Availability management and service level management D. Supplier management and availability management Answer: A QUESTION 128 Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure? A. Service level management B. Change management C. Incident management D. Service asset and configuration management Answer: D QUESTION 129 Which one of the following activities is NOT part of the Deming Cycle? A. Act B. Plan C. Do This study source was downloaded by from CourseH on :42:13 GMT -05:00 100% Real Questions & Correct Answers from Lead2pass ITIL-Foundation Dumps ITIL-Foundation Exam Questions ITIL-Foundation New Questions Get Full Version ITIL-Foundation Q&As From Lead2pass: D. Co-ordinate Answer: D QUESTION 130 Which one of the following is the BEST description of a service level agreement (SLA)? A. The part of a contract that specifies the responsibilities of each party B. An agreement between the service provider and an internal organization C. An agreement between a service provider and an external supplier D. An agreement between the service provider and their customer