AMSC Supervisor Development Course 1-250- C70
MODULE 5 – Leading Change
1) Which statement best describes change management?
A process used for transformative change
An imposed approach from a current state to a desired future state
A structured approach to show employees their roles and relationships to others so they can
adjust hopes and fears to the new reality
A structured approach to transitioning individuals, teams, and organizations from a current
state to a desired future state
2) What is a good reason for supervisors to care about leading change effectively?
Supervisors must impose change because people do not like change; supervisors must coerce
them to make changes.
Everyone will eventually embrace change. Supervisors must wear the resisters down.
The success, even the mere survival, of organizations depends on the ability to adapt to
change.
Change is a one-time thing. Once supervisors make the changes and get everyone on board,
everything will be okay.
3) What action can a supervisor take to reinforce the desired change and create a work environment
that nourishes successful people?
Recognize the results
Implement the change
Recognize the status quo
Communicate the change
4) Why is it important that a supervisor be able to recognize the stage of concern an employee may be
in when faced with change?
To make sure employees are not finding work-arounds to avoid implementing the change
To be able to identify employees that need help moving through the change management
process more quickly
To be able to communicate appropriate information and resolve the concern
MODULE 5 – Leading Change
1) Which statement best describes change management?
A process used for transformative change
An imposed approach from a current state to a desired future state
A structured approach to show employees their roles and relationships to others so they can
adjust hopes and fears to the new reality
A structured approach to transitioning individuals, teams, and organizations from a current
state to a desired future state
2) What is a good reason for supervisors to care about leading change effectively?
Supervisors must impose change because people do not like change; supervisors must coerce
them to make changes.
Everyone will eventually embrace change. Supervisors must wear the resisters down.
The success, even the mere survival, of organizations depends on the ability to adapt to
change.
Change is a one-time thing. Once supervisors make the changes and get everyone on board,
everything will be okay.
3) What action can a supervisor take to reinforce the desired change and create a work environment
that nourishes successful people?
Recognize the results
Implement the change
Recognize the status quo
Communicate the change
4) Why is it important that a supervisor be able to recognize the stage of concern an employee may be
in when faced with change?
To make sure employees are not finding work-arounds to avoid implementing the change
To be able to identify employees that need help moving through the change management
process more quickly
To be able to communicate appropriate information and resolve the concern
