1
Organisatiepsychologie 2............................................................................................................................... 6
Les 1: Organisatieontwikkeling en conflictmanagement......................................................................................6
Organisatieverandering/ conflictverandering...................................................................................................6
Kenmerken OD..............................................................................................................................................6
3 trends in vormen van verandering in organisaties....................................................................................7
Drivers voor verandering...............................................................................................................................7
A Short History Of Organization Development.................................................................................................7
Laboratory training background....................................................................................................................8
Action research and survey feedback background.......................................................................................8
Normative background..................................................................................................................................8
Productivity and quality-of-work-life background........................................................................................9
Strategic change background........................................................................................................................9
Verandering : Push- & Pull factoren..................................................................................................................9
Verandering op ieder niveau.........................................................................................................................9
Verandering: individueel.............................................................................................................................10
Les 2: De organisatieadviseur in actie.................................................................................................................10
Wat doet een organisatieadviseur?................................................................................................................10
Organisatieadviseur en aanverwante kunsten...........................................................................................11
Waar vind je Organisatieadviseurs?............................................................................................................11
Organisatieadviseur en Management.........................................................................................................11
De klant zoekt een goede adviseur...hoe?..................................................................................................11
A Model of Ethical Dilemmas..........................................................................................................................11
Ethische dilemma’s..........................................................................................................................................12
Beroepsverenigingen......................................................................................................................................13
België in vergelijking met….........................................................................................................................13
Wat betekent dit voor België?....................................................................................................................13
The Organization Development Practitioner..................................................................................................14
Competenties van OD Practitioner.............................................................................................................14
Role Demands on OD Practitioners.............................................................................................................15
Hoe actief is client vs consultant?...................................................................................................................16
Theorieen van Geplande Verandering............................................................................................................16
Lewin’s Change Model – Action Research Model – Positive Model...........................................................16
Lewin’s Change Model................................................................................................................................17
Action Research Model...............................................................................................................................18
Positieve Model...........................................................................................................................................19
,2
Comparison of Planned Change Models.....................................................................................................20
General Model of Planned Change.................................................................................................................20
Different Types of Planned Change.............................................................................................................22
Critique of Planned Change.........................................................................................................................22
Praktijk van Geplande Verandering............................................................................................................22
Entering and Contracting................................................................................................................................23
The Entering Process...................................................................................................................................23
Elements of an Effective Proposal...............................................................................................................24
Elements of an Effective Contract...............................................................................................................24
Interpersonal Issues of Entry.......................................................................................................................25
Argyris: 3 kerntaken van de adviseur & criteria voor contract...................................................................25
Les 3: Het proces van organisatieontwikkeling en verandering.........................................................................25
Diagnose..........................................................................................................................................................26
Open Systems Model..................................................................................................................................26
Organization-Level Diagnostic Model.........................................................................................................28
Organization-Level Inputs.......................................................................................................................28
Organization Design Components...........................................................................................................29
Outputs....................................................................................................................................................30
Alignment................................................................................................................................................30
Group-Level Diagnostic Model....................................................................................................................30
Group-Level Design Components............................................................................................................30
Group Level Outputs...............................................................................................................................31
Fits...........................................................................................................................................................31
Individual-Level Diagnostic Model..............................................................................................................32
Individual-Level Inputs............................................................................................................................32
Individual-Level Design Components......................................................................................................32
Individual-Level Outputs.........................................................................................................................33
Fits...........................................................................................................................................................33
Collecting and Analyzing & Feedback Diagnostic Information.......................................................................33
Methoden voor dataverzameling....................................................................................................................34
Sampling......................................................................................................................................................35
Questionnaire..............................................................................................................................................35
Interviews....................................................................................................................................................35
Observations...............................................................................................................................................36
Analysis Techniques....................................................................................................................................36
,3
Unobtrusive Measures................................................................................................................................37
Feedback: Hoe organiseer je motivatie voor of weerstand tegen verandering?...........................................37
Possible Effects of Feedback.......................................................................................................................37
Determing the Content of Feedback...........................................................................................................37
Effectieve feedback is:.............................................................................................................................37
Effecten van feedback.............................................................................................................................38
Eigenschappen van het feedback-proces................................................................................................38
Effective Feedback Meetings......................................................................................................................38
Survey Feedback..........................................................................................................................................39
Designing Interventions..................................................................................................................................40
Characteristics of Effective Interventions...................................................................................................40
The Design of Effective Interventions.........................................................................................................40
Intervention Overview................................................................................................................................41
Les 4: Het proces van organisatieontwikkeling deel II........................................................................................43
Change Management Activities......................................................................................................................43
Motivating Change......................................................................................................................................44
Creating a Vision..........................................................................................................................................46
Developing Political Support.......................................................................................................................47
Sources of Power and Power Strategies for Change Agents......................................................................47
Managing the Transition.................................................................................................................................48
Sustaining Momentum................................................................................................................................49
Evaluating and Institutionalizing OD Interventions........................................................................................49
Implementation and Evaluation Feedback.................................................................................................49
Selecting Appropriate Variables..................................................................................................................50
Sources of Reliability...................................................................................................................................50
Types of Validity..........................................................................................................................................51
Elements of Strong Research Designs in OD Evaluation.............................................................................51
Evaluating Different Types of Change.........................................................................................................51
Institutionalization Framework.......................................................................................................................51
Organization Characteristics.......................................................................................................................52
Intervention Characteristics........................................................................................................................52
Institutionalization Processes......................................................................................................................52
Indicators of Institutionalization.................................................................................................................53
Les 5: Restructuring Organizations......................................................................................................................53
Structuur van een organisatie.........................................................................................................................53
, 4
Contingencies Influencing Structural Design..............................................................................................54
Functionele Structuur..................................................................................................................................54
Divisionele Structuur...................................................................................................................................55
Matrix Structuur..........................................................................................................................................56
Proces-gebaseerde Structuur......................................................................................................................57
Customer-Centric Structure........................................................................................................................58
Comparing Product-Centric with Customer-Centric Structures.................................................................59
Netwerk-structuur.......................................................................................................................................60
Types of Network Markets......................................................................................................................60
Downsizing Process.....................................................................................................................................61
Three Downsizing Tactics........................................................................................................................61
Reengineering Process................................................................................................................................62
Characterstics of Reengineerd Organizations.........................................................................................62
Les 6: Organisatie-ontwikkeling en Conflictmanagement..................................................................................63
Proces Interventions.......................................................................................................................................63
Individual, interpersonal and group process approaches...............................................................................63
Coaching......................................................................................................................................................63
Vormen van coaching..............................................................................................................................64
Training and Development..........................................................................................................................64
Proces Consultations...................................................................................................................................65
Basic Process Interventions.....................................................................................................................65
Johari Window.........................................................................................................................................67
High-Performing Team (Dyer).................................................................................................................67
Third-Party interventions............................................................................................................................67
Een episodisch model van conflict..........................................................................................................68
Strategies for Conflict Resolution............................................................................................................68
Team building..............................................................................................................................................69
Team Building Activities..........................................................................................................................69
Teambuilding met directive....................................................................................................................70
High-Performing Team (Dyer).................................................................................................................71
Types of Teams........................................................................................................................................71
Organization Process Approaches...................................................................................................................71
Diagnostic Issues in Organization Process Interventions............................................................................71
Organization Confrontation Meeting..........................................................................................................72
Application stages...................................................................................................................................72
Organisatiepsychologie 2............................................................................................................................... 6
Les 1: Organisatieontwikkeling en conflictmanagement......................................................................................6
Organisatieverandering/ conflictverandering...................................................................................................6
Kenmerken OD..............................................................................................................................................6
3 trends in vormen van verandering in organisaties....................................................................................7
Drivers voor verandering...............................................................................................................................7
A Short History Of Organization Development.................................................................................................7
Laboratory training background....................................................................................................................8
Action research and survey feedback background.......................................................................................8
Normative background..................................................................................................................................8
Productivity and quality-of-work-life background........................................................................................9
Strategic change background........................................................................................................................9
Verandering : Push- & Pull factoren..................................................................................................................9
Verandering op ieder niveau.........................................................................................................................9
Verandering: individueel.............................................................................................................................10
Les 2: De organisatieadviseur in actie.................................................................................................................10
Wat doet een organisatieadviseur?................................................................................................................10
Organisatieadviseur en aanverwante kunsten...........................................................................................11
Waar vind je Organisatieadviseurs?............................................................................................................11
Organisatieadviseur en Management.........................................................................................................11
De klant zoekt een goede adviseur...hoe?..................................................................................................11
A Model of Ethical Dilemmas..........................................................................................................................11
Ethische dilemma’s..........................................................................................................................................12
Beroepsverenigingen......................................................................................................................................13
België in vergelijking met….........................................................................................................................13
Wat betekent dit voor België?....................................................................................................................13
The Organization Development Practitioner..................................................................................................14
Competenties van OD Practitioner.............................................................................................................14
Role Demands on OD Practitioners.............................................................................................................15
Hoe actief is client vs consultant?...................................................................................................................16
Theorieen van Geplande Verandering............................................................................................................16
Lewin’s Change Model – Action Research Model – Positive Model...........................................................16
Lewin’s Change Model................................................................................................................................17
Action Research Model...............................................................................................................................18
Positieve Model...........................................................................................................................................19
,2
Comparison of Planned Change Models.....................................................................................................20
General Model of Planned Change.................................................................................................................20
Different Types of Planned Change.............................................................................................................22
Critique of Planned Change.........................................................................................................................22
Praktijk van Geplande Verandering............................................................................................................22
Entering and Contracting................................................................................................................................23
The Entering Process...................................................................................................................................23
Elements of an Effective Proposal...............................................................................................................24
Elements of an Effective Contract...............................................................................................................24
Interpersonal Issues of Entry.......................................................................................................................25
Argyris: 3 kerntaken van de adviseur & criteria voor contract...................................................................25
Les 3: Het proces van organisatieontwikkeling en verandering.........................................................................25
Diagnose..........................................................................................................................................................26
Open Systems Model..................................................................................................................................26
Organization-Level Diagnostic Model.........................................................................................................28
Organization-Level Inputs.......................................................................................................................28
Organization Design Components...........................................................................................................29
Outputs....................................................................................................................................................30
Alignment................................................................................................................................................30
Group-Level Diagnostic Model....................................................................................................................30
Group-Level Design Components............................................................................................................30
Group Level Outputs...............................................................................................................................31
Fits...........................................................................................................................................................31
Individual-Level Diagnostic Model..............................................................................................................32
Individual-Level Inputs............................................................................................................................32
Individual-Level Design Components......................................................................................................32
Individual-Level Outputs.........................................................................................................................33
Fits...........................................................................................................................................................33
Collecting and Analyzing & Feedback Diagnostic Information.......................................................................33
Methoden voor dataverzameling....................................................................................................................34
Sampling......................................................................................................................................................35
Questionnaire..............................................................................................................................................35
Interviews....................................................................................................................................................35
Observations...............................................................................................................................................36
Analysis Techniques....................................................................................................................................36
,3
Unobtrusive Measures................................................................................................................................37
Feedback: Hoe organiseer je motivatie voor of weerstand tegen verandering?...........................................37
Possible Effects of Feedback.......................................................................................................................37
Determing the Content of Feedback...........................................................................................................37
Effectieve feedback is:.............................................................................................................................37
Effecten van feedback.............................................................................................................................38
Eigenschappen van het feedback-proces................................................................................................38
Effective Feedback Meetings......................................................................................................................38
Survey Feedback..........................................................................................................................................39
Designing Interventions..................................................................................................................................40
Characteristics of Effective Interventions...................................................................................................40
The Design of Effective Interventions.........................................................................................................40
Intervention Overview................................................................................................................................41
Les 4: Het proces van organisatieontwikkeling deel II........................................................................................43
Change Management Activities......................................................................................................................43
Motivating Change......................................................................................................................................44
Creating a Vision..........................................................................................................................................46
Developing Political Support.......................................................................................................................47
Sources of Power and Power Strategies for Change Agents......................................................................47
Managing the Transition.................................................................................................................................48
Sustaining Momentum................................................................................................................................49
Evaluating and Institutionalizing OD Interventions........................................................................................49
Implementation and Evaluation Feedback.................................................................................................49
Selecting Appropriate Variables..................................................................................................................50
Sources of Reliability...................................................................................................................................50
Types of Validity..........................................................................................................................................51
Elements of Strong Research Designs in OD Evaluation.............................................................................51
Evaluating Different Types of Change.........................................................................................................51
Institutionalization Framework.......................................................................................................................51
Organization Characteristics.......................................................................................................................52
Intervention Characteristics........................................................................................................................52
Institutionalization Processes......................................................................................................................52
Indicators of Institutionalization.................................................................................................................53
Les 5: Restructuring Organizations......................................................................................................................53
Structuur van een organisatie.........................................................................................................................53
, 4
Contingencies Influencing Structural Design..............................................................................................54
Functionele Structuur..................................................................................................................................54
Divisionele Structuur...................................................................................................................................55
Matrix Structuur..........................................................................................................................................56
Proces-gebaseerde Structuur......................................................................................................................57
Customer-Centric Structure........................................................................................................................58
Comparing Product-Centric with Customer-Centric Structures.................................................................59
Netwerk-structuur.......................................................................................................................................60
Types of Network Markets......................................................................................................................60
Downsizing Process.....................................................................................................................................61
Three Downsizing Tactics........................................................................................................................61
Reengineering Process................................................................................................................................62
Characterstics of Reengineerd Organizations.........................................................................................62
Les 6: Organisatie-ontwikkeling en Conflictmanagement..................................................................................63
Proces Interventions.......................................................................................................................................63
Individual, interpersonal and group process approaches...............................................................................63
Coaching......................................................................................................................................................63
Vormen van coaching..............................................................................................................................64
Training and Development..........................................................................................................................64
Proces Consultations...................................................................................................................................65
Basic Process Interventions.....................................................................................................................65
Johari Window.........................................................................................................................................67
High-Performing Team (Dyer).................................................................................................................67
Third-Party interventions............................................................................................................................67
Een episodisch model van conflict..........................................................................................................68
Strategies for Conflict Resolution............................................................................................................68
Team building..............................................................................................................................................69
Team Building Activities..........................................................................................................................69
Teambuilding met directive....................................................................................................................70
High-Performing Team (Dyer).................................................................................................................71
Types of Teams........................................................................................................................................71
Organization Process Approaches...................................................................................................................71
Diagnostic Issues in Organization Process Interventions............................................................................71
Organization Confrontation Meeting..........................................................................................................72
Application stages...................................................................................................................................72
