CHAPTER 1 STUDY GUIDE ANSWER KEYVOCABULARY REVIEW

CHAPTER 1 STUDY GUIDE ANSWER KEYVOCABULARY REVIEWMatchthe following terms and definitions. 1. Theconstant practice of considering all aspects of a situation when deciding whatto believe or what to do. Answer: g, critical thinking 2. Thoseactions that identify the medical assistant as a member of a healthcareprofession, including dependability, respectful patient care, initiative,positive attitude, and teamwork.Answer: c, professional behaviors 3. 3.How an individual looks at information and sees it as real. Answer: f, perceiving 4. 4.The way that an individual perceives and processes information to learn newmaterial. Answer: a, learning style 5. 5.How an individual internalizes new information and makes it his or her own. Answer: d, processing 6. 6. Theprocess of considering new information and internalizing it to create new waysof examining information. Answer: b, reflection 7. 7.Sensitivity to the individual needs and reactions of patients. Answer: e, empathy SKILLS AND CONCEPTSIndicatewhich statements are true (T) and which statements are false (F). 8. 8.The best way to deal with conflict situations is through open, honest,assertive communication. Answer: T 9. 9.The first step in conflict resolution is examination of pros and cons. Answer: F 10. icts should be resolvedimmediately. Answer: F 11. 11.Sometimes you will not be able to solve problems or a conflict may not beimportant enough for you to act to change the situation. Answer: T 12. 12.It is best if you attempt to solve the conflict in a private place at aprescheduled time. Answer: T 13. 13. Youneed to understand the problem and gather as much information about thesituation as possible before you decide to act. Answer: T 14. 14.As a future member of the healthcare team, you will frequently face problemsand conflict. Answer: T 15. 15. List five time-management skills. Answer:a. Determine yourpurposeb. Identify yourmain concernc. Be organizedd. Stopprocrastinatinge. Remember you Which of these do you thinkwill require the most effort on your road to becoming a medical assistant? Howcan you better prepare yourself for the challenges ahead? Answer: Answerswill vary. 16. 16. Describe five strategies for breaking the cycle ofprocrastination. Answer:a. Make yourwork meaningfulb. Plan workdeadlinesc. Ask for helpd. Prioritizee. Reward yourself What barriers cause you toprocrastinate? How can you prepare yourself to avoid procrastination?Answer: Answerswill vary. Study SkillsExamineyour own note-taking ability. Review the note-taking strategies in Chapter 1,and record the ideas that you plan to incorporate into your academic goals forthis term.Answer: Have students write a shortplan for their academic success. Have them sign it so that they will feelcommitted to applying the new strategies. CASE STUDIESReadthe case studies and answer the questions. 1. Dr.Weaver is running late seeing patients this afternoon. Sara Kline has beenwaiting in the examination room for Dr. Weaver for 30 minutes. She peeks herhead out of the examination room doorway and demands to know what is taking solong. How should you, the medical assistant, approach this patient? How do youcalm her down and explain the physician’s situation without compromising otherpatients’ confidentiality? What are some things you can do for the patient tomake the wait not seem so long?