PYC3705
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, 1
1. The responsibility of the counsellor is to - - - - -.
A. Express her/his views and opinions to the client
B. Make decisions for the client.
C. Help the client set up her/his own goals
D. Provide guidance to the client.
2. The most important function of the person-centered counsellor is to:
A. Be willing to enter into a real relationship with a client.
A. B. Identify obstacles to the client’s self-actualisation.
B. Help clients examine their past relationships and feelings.
C. Clarify the client's experience for them.
3. The correct term referring to “finding strengths and resources” in every client is - - - - -
A. Goals
B. Positive asset
C. Restory
D. Action
4. The process of helping clients find new ways of thinking and talking about their issues
and concerns is called - - - - -.
A. Story and strengths
B. Goals
C. Restory
D. Action
5. When the client’s feelings are not fully understandable and seem confused, the most
appropriate counselling technique is to - - - - -
A. Ignore the feeling until you understand fully what the client is saying.
B. Paraphrase and summarise what you have heard.
C. Reflect on the feelings as you have heard them but include a check-out for accuracy.
D. All of three options provided for this question are correct.
6. Feelings are so important in the counselling process that - - - - -
A. You should reflect on every feeling you observe as it comes along.
B. You should only reflect those feelings that are directly apparent.
C. You should avoid reflecting on discrepant feelings.
D. None of the other three options provided for this is correct.
7. Non-verbal indicators of a deeply emotional client may most often include:
A. Rapid breathing, speech hesitations, and facial flushing.
B. Relaxed body posture concealing deeper feelings.
C. Focusing on a single topic to the exclusion of all others.
D. The other three options provided for this question are all correct.
, 2
8. An 18-year-old woman is coming to see you as a counsellor for social anxiety and
insomnia. Following the initial interview, you and the client negotiate a counselling plan
targeting social anxiety. The client attends the next session stating that she is
ambivalent about addressing her anxiety and instead wants to focus on her insomnia.
What is the most appropriate response to the client’s ambivalence?
a) Utilise motivational interviewing to address the client's ambivalence
b) Acknowledge the client’s ambivalence but continue with the counselling plan for social anxiety
as it is the primary problem
c) Change the focus of counselling and work with the client on her insomnia problem
d) Explore the reasons for the client’s ambivalence to maintain a good therapeutic alliance
9. When considering the multi-cultural dimension of counselling, which one of the
statements below is correct?
a) Non-verbal communication is universal.
b) Non-verbal communication is always done consciously.
c) Non-verbal communication is preferred by Western Cultures over verbal communication.
d) Non-verbal communication varies across cultures.
10. A 10-year-old boy is referred to a counsellor at the suggestion of the school because of
the boy's behavioural difficulties. His teacher has completed the Strengths and
Difficulties Questionnaire (SDQ). The Total Difficulties scale score on the SDQ is at the
91st percentile, which implies the boy is experiencing serious difficulties.
What would be the most appropriate next step?
a) Work with the school to develop a positive behaviour plan.
b) Work with the parents to better understand home circumstances that could be contributing to
the high score on Total Difficulties scale of the SDQ.
c) Work with the school to better manage this conduct disordered child.
d) Work with the parents to develop a positive behaviour plan
11. Which of the following statements is true for the notion of “opening up the space” for
the client within the counselling encounter?
A. The counsellor’s warmth, congruence, and unconditional acceptance of the client, irrespective of
the client’s behaviour are essential in creating space for meaningful engagement.
B. Micro-skills should not be used early in the session as they may hinder the client from sharing
his/her experiences.
C. A conducive and welcoming environment may create unrealistic expectations from the client’s side;
therefore, the counsellor needs to be cautious not to open up the space too early in his/her encounter
with the client.
, 3
D. “Opening up the space” within a counselling context is an automatic process, and it requires no
effort from the counsellor; otherwise, it becomes an artificial and incongruous act.
12. The problem resolution stage of counselling is best characterised by which ONE of the
following statements?
A. The stage in which the counsellor or therapist explores, in-depth, the emotional and cognitive
dynamics of the client, problem parameters, previously tried solutions, and decision-making
capabilities.
B. The stage where methods and procedures for follow-up are determined.
C. The stage of rapport building, information gathering, goal determination, and informing the client
about the conditions under which counselling will take place.
D. The stage in which both counsellor and client are active, whereby the counsellor engages in
facilitating, demonstrating, instructing, and providing a safe environment for change, and the client
engages in re-evaluation, trying out new behaviours, exploring emotional and cognitive factors, and
discarding old behaviours.
13. Which one of the following statements describes empathic understanding?
A. Empathic understanding is the ability to see the incomplete picture that clients paint with their
words.
B. Empathic understanding is the ability to feel with clients, as opposed to feeling for clients.
C. Empathic understanding is the ability to communicate and demonstrate genuine caring and
concern for clients.
D. Empathic understanding is the ability to deal with the here-and-now factors that operate within the
helping relationship.
14. Collaborating across sectors is necessary and important because it - - - - -
(i) enables counsellors to recognise which counselling aspects are universal and which are
specific to a professional group.
(ii) draws attention to the usefulness of activating other professional role-players in order to
adequately assist clients.
(iii) improves knowledge of the network resources and multidisciplinary services that are
available to enhance intervention services that can be rendered to clients.
(iv) enables counsellors to become aware of biases and stereotypes and to question the
limitations of their profession.
The correct answer is:
A. (i) & (iv)
B. (ii) & (iii)
C. (i), (ii), (iii) & (iv)
D. (i), (ii) & (iv)
EXAM PACK
FOR ASSISTANCE WITH THIS MODULE +27 67 171 1739
, 1
1. The responsibility of the counsellor is to - - - - -.
A. Express her/his views and opinions to the client
B. Make decisions for the client.
C. Help the client set up her/his own goals
D. Provide guidance to the client.
2. The most important function of the person-centered counsellor is to:
A. Be willing to enter into a real relationship with a client.
A. B. Identify obstacles to the client’s self-actualisation.
B. Help clients examine their past relationships and feelings.
C. Clarify the client's experience for them.
3. The correct term referring to “finding strengths and resources” in every client is - - - - -
A. Goals
B. Positive asset
C. Restory
D. Action
4. The process of helping clients find new ways of thinking and talking about their issues
and concerns is called - - - - -.
A. Story and strengths
B. Goals
C. Restory
D. Action
5. When the client’s feelings are not fully understandable and seem confused, the most
appropriate counselling technique is to - - - - -
A. Ignore the feeling until you understand fully what the client is saying.
B. Paraphrase and summarise what you have heard.
C. Reflect on the feelings as you have heard them but include a check-out for accuracy.
D. All of three options provided for this question are correct.
6. Feelings are so important in the counselling process that - - - - -
A. You should reflect on every feeling you observe as it comes along.
B. You should only reflect those feelings that are directly apparent.
C. You should avoid reflecting on discrepant feelings.
D. None of the other three options provided for this is correct.
7. Non-verbal indicators of a deeply emotional client may most often include:
A. Rapid breathing, speech hesitations, and facial flushing.
B. Relaxed body posture concealing deeper feelings.
C. Focusing on a single topic to the exclusion of all others.
D. The other three options provided for this question are all correct.
, 2
8. An 18-year-old woman is coming to see you as a counsellor for social anxiety and
insomnia. Following the initial interview, you and the client negotiate a counselling plan
targeting social anxiety. The client attends the next session stating that she is
ambivalent about addressing her anxiety and instead wants to focus on her insomnia.
What is the most appropriate response to the client’s ambivalence?
a) Utilise motivational interviewing to address the client's ambivalence
b) Acknowledge the client’s ambivalence but continue with the counselling plan for social anxiety
as it is the primary problem
c) Change the focus of counselling and work with the client on her insomnia problem
d) Explore the reasons for the client’s ambivalence to maintain a good therapeutic alliance
9. When considering the multi-cultural dimension of counselling, which one of the
statements below is correct?
a) Non-verbal communication is universal.
b) Non-verbal communication is always done consciously.
c) Non-verbal communication is preferred by Western Cultures over verbal communication.
d) Non-verbal communication varies across cultures.
10. A 10-year-old boy is referred to a counsellor at the suggestion of the school because of
the boy's behavioural difficulties. His teacher has completed the Strengths and
Difficulties Questionnaire (SDQ). The Total Difficulties scale score on the SDQ is at the
91st percentile, which implies the boy is experiencing serious difficulties.
What would be the most appropriate next step?
a) Work with the school to develop a positive behaviour plan.
b) Work with the parents to better understand home circumstances that could be contributing to
the high score on Total Difficulties scale of the SDQ.
c) Work with the school to better manage this conduct disordered child.
d) Work with the parents to develop a positive behaviour plan
11. Which of the following statements is true for the notion of “opening up the space” for
the client within the counselling encounter?
A. The counsellor’s warmth, congruence, and unconditional acceptance of the client, irrespective of
the client’s behaviour are essential in creating space for meaningful engagement.
B. Micro-skills should not be used early in the session as they may hinder the client from sharing
his/her experiences.
C. A conducive and welcoming environment may create unrealistic expectations from the client’s side;
therefore, the counsellor needs to be cautious not to open up the space too early in his/her encounter
with the client.
, 3
D. “Opening up the space” within a counselling context is an automatic process, and it requires no
effort from the counsellor; otherwise, it becomes an artificial and incongruous act.
12. The problem resolution stage of counselling is best characterised by which ONE of the
following statements?
A. The stage in which the counsellor or therapist explores, in-depth, the emotional and cognitive
dynamics of the client, problem parameters, previously tried solutions, and decision-making
capabilities.
B. The stage where methods and procedures for follow-up are determined.
C. The stage of rapport building, information gathering, goal determination, and informing the client
about the conditions under which counselling will take place.
D. The stage in which both counsellor and client are active, whereby the counsellor engages in
facilitating, demonstrating, instructing, and providing a safe environment for change, and the client
engages in re-evaluation, trying out new behaviours, exploring emotional and cognitive factors, and
discarding old behaviours.
13. Which one of the following statements describes empathic understanding?
A. Empathic understanding is the ability to see the incomplete picture that clients paint with their
words.
B. Empathic understanding is the ability to feel with clients, as opposed to feeling for clients.
C. Empathic understanding is the ability to communicate and demonstrate genuine caring and
concern for clients.
D. Empathic understanding is the ability to deal with the here-and-now factors that operate within the
helping relationship.
14. Collaborating across sectors is necessary and important because it - - - - -
(i) enables counsellors to recognise which counselling aspects are universal and which are
specific to a professional group.
(ii) draws attention to the usefulness of activating other professional role-players in order to
adequately assist clients.
(iii) improves knowledge of the network resources and multidisciplinary services that are
available to enhance intervention services that can be rendered to clients.
(iv) enables counsellors to become aware of biases and stereotypes and to question the
limitations of their profession.
The correct answer is:
A. (i) & (iv)
B. (ii) & (iii)
C. (i), (ii), (iii) & (iv)
D. (i), (ii) & (iv)
