Pearson BTEC Level 3 Nationals Extended Diploma
Window for supervised period:
Wednesday 6 January 2021 – Wednesday 20 January 2021
Supervised hours: 8 hours Paper Reference 20161K
Information Technology
Unit 14: IT Service Delivery
Part B
You must have:
Outline_Service_Strategy.rtf
Define_IT_Services_Catalogue.rtf
IT_Service_Management_Implications.rtf
Instructions
• You will need your research notes from Part A (maximum two A4 sides
hard copy).
• Part A should be completed before attempting Part B.
• Part B contains material for the completion of the set task under
supervised conditions.
• Part B should be taken at any time during the period of 3 weeks timetabled
by Pearson.
• Part B is specific to each series and this material must be issued only to learners
who have been entered to take the task in that series.
• Part B should be kept securely until the start of the 8-hour supervised
assessment period.
• This booklet should not be returned to Pearson.
• Answer all activities.
Information
• The total mark for this Part is 68.
Turn over
*W67702A*
W67702A
©2021 Pearson Education Ltd.
1/1/1
, Instructions to Invigilators
This paper must be read in conjunction with the unit information in the specification and
the BTEC Nationals Instructions for Conducting External Assessments (ICEA) document.
See the Pearson website for details.
Refer carefully to the instructions in this task booklet and the BTEC Nationals Instructions
for Conducting External Assessments (ICEA) document to ensure that the assessment is
supervised correctly.
The set task must be carried out under supervised conditions.
Electronic templates for activities 1, 2 and 5 are available on the website for centres to
download for learner use.
The set task can be completed in more than one supervised session.
Learners can take a maximum of two sides hard copy individually prepared A4 research
notes into Part B of the set task, as stated in Part A.
Learners must complete this task on a computer using the templates provided and
appropriate software. All work must be saved as PDF documents for submission.
Learners must save their work regularly and ensure that all materials can be identified as
their work.
Centres are free to arrange the supervised assessment period how they wish provided
the 8 hours for producing final outcomes are under the level of control specified, and in
accordance with the conduct procedures.
Invigilators may clarify the wording that appears in this task but cannot provide any
guidance in completion of the task.
Invigilators should note that they are responsible for maintaining security and for
reporting issues to Pearson.
Learners’ notes will be retained securely by the centre after Part B and may be requested
by Pearson if there is suspected malpractice.
Maintaining Security
• Learners must not bring anything into the supervised environment or take
anything out.
• Centres are responsible for putting in place appropriate checks to ensure that only
permitted material is introduced into the supervised environment.
• Internet access is not permitted.
• Learners’ work must be regularly backed up. Learners should save their work to their
folder using the naming instructions in each activity.
• During any permitted break, and at the end of the session, materials must be kept
securely and no items removed from the supervised environment.
• Learners can only access their work under supervision.
• User areas must only be accessible to the individual learners and to named members
of staff.
• Any materials being used by the learners must be collected at the end of each
session, stored securely and handed back at the beginning of the next session.
2
Window for supervised period:
Wednesday 6 January 2021 – Wednesday 20 January 2021
Supervised hours: 8 hours Paper Reference 20161K
Information Technology
Unit 14: IT Service Delivery
Part B
You must have:
Outline_Service_Strategy.rtf
Define_IT_Services_Catalogue.rtf
IT_Service_Management_Implications.rtf
Instructions
• You will need your research notes from Part A (maximum two A4 sides
hard copy).
• Part A should be completed before attempting Part B.
• Part B contains material for the completion of the set task under
supervised conditions.
• Part B should be taken at any time during the period of 3 weeks timetabled
by Pearson.
• Part B is specific to each series and this material must be issued only to learners
who have been entered to take the task in that series.
• Part B should be kept securely until the start of the 8-hour supervised
assessment period.
• This booklet should not be returned to Pearson.
• Answer all activities.
Information
• The total mark for this Part is 68.
Turn over
*W67702A*
W67702A
©2021 Pearson Education Ltd.
1/1/1
, Instructions to Invigilators
This paper must be read in conjunction with the unit information in the specification and
the BTEC Nationals Instructions for Conducting External Assessments (ICEA) document.
See the Pearson website for details.
Refer carefully to the instructions in this task booklet and the BTEC Nationals Instructions
for Conducting External Assessments (ICEA) document to ensure that the assessment is
supervised correctly.
The set task must be carried out under supervised conditions.
Electronic templates for activities 1, 2 and 5 are available on the website for centres to
download for learner use.
The set task can be completed in more than one supervised session.
Learners can take a maximum of two sides hard copy individually prepared A4 research
notes into Part B of the set task, as stated in Part A.
Learners must complete this task on a computer using the templates provided and
appropriate software. All work must be saved as PDF documents for submission.
Learners must save their work regularly and ensure that all materials can be identified as
their work.
Centres are free to arrange the supervised assessment period how they wish provided
the 8 hours for producing final outcomes are under the level of control specified, and in
accordance with the conduct procedures.
Invigilators may clarify the wording that appears in this task but cannot provide any
guidance in completion of the task.
Invigilators should note that they are responsible for maintaining security and for
reporting issues to Pearson.
Learners’ notes will be retained securely by the centre after Part B and may be requested
by Pearson if there is suspected malpractice.
Maintaining Security
• Learners must not bring anything into the supervised environment or take
anything out.
• Centres are responsible for putting in place appropriate checks to ensure that only
permitted material is introduced into the supervised environment.
• Internet access is not permitted.
• Learners’ work must be regularly backed up. Learners should save their work to their
folder using the naming instructions in each activity.
• During any permitted break, and at the end of the session, materials must be kept
securely and no items removed from the supervised environment.
• Learners can only access their work under supervision.
• User areas must only be accessible to the individual learners and to named members
of staff.
• Any materials being used by the learners must be collected at the end of each
session, stored securely and handed back at the beginning of the next session.
2
