Test Bank for Operations and Supply Chain Management With Answer Key. (Complete Download). All Chapters

True / False Questions 1. Efficiency means doing the right things to create the most value for the company. True False 2. Effectiveness means doing the right things to create the most value for the company. True False 3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms, we could refer to this doctor as being efficient but not effective. True False 4. A worker can be efficient without being effective. True False 5. A process can be effective without being efficient. True False 6. Operations and supply management is defined as the design, operation, and improvement of the systems that create and deliver the firm's primary products and services. True False 7. The term "value" refers to the relationship between quality and the price paid by the consumer. True False 8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between the two goals. True False 9. Central to the concept of operations strategy are the notions of operations focus and trade- offs. True False 10. Fashion retailers, in particular, need to have plenty of inventory on hand because demand is so unpredictable. True False 11. Today's leading retailers use operations and supply chain management techniques to match supply and demand as closely and quickly as possible. True False 12. "Concept-to-cash" refers to the idea of generating revenue from licensing of patent rights or other intellectual property. True False 13. OSM is concerned with management of the trickiest parts of the system that produces a good or delivers a service. True False 14. OSM is a functional field of business with clear line management responsibilities. True False 15. The supply network as can be thought of as a pipeline through which cash, material and information flows. True False 16. Supply networks can not be constructed for every product or service. True False 17. "Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired by customers. True False 18. "Supply" refers to supply chain processes that move information and material to and from the manufacturing and service processes of the firm. True False 19. "Supply" includes inbound freight and inventory only. True False 20. It is critical that a sustainable strategy meet the needs of shareholders and employees. It is also highly desirable that it preserves the environment. True False 21. Supply and demand planning is needed to coordinate the manufacturing, service, and supply chain processes. True False 22. Supply and demand planning involves forecasting demand, making intermediate term plans for how demand will be met, controlling different types of inventory, but not the detailed weekly scheduling of processes. True False 23. All managers should understand the basic principles that guide the design of transformation processes. True False 24. OSM changes constantly because of the dynamic nature of competing in global business and the constant evolution of information technology. True False 25. Internet technology has made the sharing of reliable real-time information expensive. True False 26. Use of systems like point-of-sale, radio-frequency identification tags, bar-code scanners, and automatic recognition has made it more difficult to understand what all the information is saying. True False 27. Operations and supply processes can be conveniently categorized as planning, sourcing, making, and delivering. True False 28. A major aspect of planning involves developing a set of metrics to monitor the supply chain. True False 29. Returning involves processes for receiving worn-out, defective, and excess products back from customers but does not involve support for customers who have problems with the product. True False 30. Delivering is not considered in supply chain analysis when outside carriers are contracted to move products to customers. True False 31. Services are intangible processes that cannot be weighed or measured. True False 32. Service innovations can be patented. True False 33. Services are homogeneous. True False 34. Services are defined and evaluated as a package of features that affect the five senses. True False 35. Automobiles and appliances are classified as "pure goods." True False 36. Core service providers integrate tangible goods into their product. True False 37. Servitization refers to a company building service activities into its product offerings for current users. True False .............................................continued