Test Bank for Technical Communication Process and Product, 9th Edition, Sharon J. Gerson, Steven M. Gerson,

Test Bank for Technical Communication Process and Product, 9th Edition, Sharon J. Gerson, Steven M. Gerson, CHAPTER ONE An Introduction to Technical Communication NAME: TRUE/FALSE. Write “T” if the statement is true and “F” if the statement is false. 1) Technical writing focuses on products and services. 1) 2) Collaboration is more important than silo building in the workplace. 2) 3) About 30 percent of all jobs are described as “writing intense.” 3) 4) When team members from varied disciplines provide their input, it is called collaboration. 4) 5) Knowing how to communicate in the workplace will help you influence people. 5) 6) HPI can be used to solve problems in teamwork. 6) 7) To communicate successfully, you must adapt to different channels of communication. 7) MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 8) Diverse teams consist of 8) A) people with different areas of expertise, such as engineers, accountants, technical communicators, and graphic artists. B) people with different academic credentials, such as a GED, high school diploma, or some college coursework. C) people who represent different cultures, ages, genders, and races. D) All of these answers are correct. E) A and C 9) The reason(s) dispersed teams may be used by a corporation is (are) 9) A) employees are located across time and space. B) employees work in different cities, states, or countries. C) employees work different shifts. D) All of these answers are correct. E) A and B 10) How can you use a Wiki in your dispersed team? 10) A) to asynchronously track group projects B) for group authoring, editing, and reviewing older versions of text C) for e-mailing and instant messaging D) All of these answers are correct. E) A and B 11) Technical communication channels generally include which of the following? 11) A) memos, letters, reports, and essays B) brochures, proposals, resumes, and journal entries C) e-mail, letters, newsletters, and Web sites D) letters, reports, poetry, and memos 12) Oral communication channels in the field of technical communication include 12) A) a corporate Web site. B) training sessions. C) online help screens. D) blogs. E) instant messaging.