CSS 103-Module -4 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Study Questions

CSS 103-Module -4 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Study Questions Module -4 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Study Questions Name: __________________________________________________________________ 1) From your reading of the chapter's opening case, ACH Food Companies implemented new information systems in order to achieve which of the following business objectives? A) customer and supplier intimacy B) operational excellence C) survival D) improved decision making E) new products and services Answer: B 2) A suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes best describes A) process management software. B) ERP systems. C) groupware. D) application software. E) supply chain management systems. Answer: B 3) Enterprise software is built around thousands of predefined business processes that reflect A) the firm's organization. B) industry goals. C) best practices. D) cutting edge workflow analyses. E) the firm's culture. Answer: C 4) Which of the following is not true about enterprise systems? A) Enterprise systems help firms respond rapidly to customer requests for information or products. B) Enterprise system data have standardized definitions and formats that are accepted by the entire organization. C) Enterprise software is expressly built to allow companies to mimic their unique business practices. D) Enterprise software includes analytical tools to evaluate overall organizational performance. E) Enterprise systems provide firmwide information to help managers make better decisions. Answer: C 5) You have been asked to implement enterprise software for a manufacturer of kitchen appliances. What is the first step you should take? A) Rewrite the software to support the way the company's business processes work. B) Select the business processes you wish to automate. C) Map the company's business processes to the software's business processes. D) Map the software's business processes to the company's business processes. E) Select the functions of the system you wish to use. Answer: E 6) When tailoring a particular aspect of a system to the way a company does business, enterprise software can provide the company with A) configuration tables. B) Web services. C) data dictionaries. D) middleware. E) customized plug-ins. Answer: A 7) In order to achieve maximum benefit from an enterprise software package, a business A) customizes the software to match all of its business processes. B) uses only the processes in the software that match its own processes. C) changes the way it works to match the software's business processes. D) selects only the software that best matches its existing business processes. E) retains legacy systems that best work with the software. Answer: C 8) ________ systems are based on a suite of software models used to support business activities across the firm. A) Global B) Organizational C) Supply chain D) Product differentiation E) Enterprise Answer: E 9) Enterprise systems include analytical tools. Answer: TRUE 10) An enterprise system helps reduce redundant business processes. Answer: FALSE 11) Identify and describe three major enterprise applications. Answer: Enterprise systems, customer relationship management, and supply chain management are three enterprise applications. Enterprise systems are based on a suite of integrated software modules and a common central database. Enterprise systems utilize enterprise software to support financial and accounting, human resources, manufacturing and production, and sales and marketing processes. Enterprise systems provide many benefits including an enterprise-enabled organization, improved management reporting and decision making, a unified information systems technology platform, and more efficient operations and customer-driven business processes. Supply chain management systems help an organization bet