HRM3706 ASSESSMENT 02 SEMESTER 2026 1.2 Analyse Refilwe’s underperformance as well as the decision you took as a manager to improve her performance in relation to the three determinants of performance. (9) 1.3 Identify (1 mark) and describe the t

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Table of Contents

QUESTION 1 ............................................................................................................. 4

1.1 Identify an appropriate performance measuring approach to measure a
salesperson’s job. Substantiate your answer. (7) ....................................................... 4

1.2 Analyse Refilwe’s underperformance as well as the decision you took as a
manager to improve her performance in relation to the three determinants of
performance. (9) ......................................................................................................... 6

1.3 Identify and describe the type of team Refilwe works in, with reference to the
scenario. (3) ............................................................................................................... 9

1.4 Suggest the three sources in the 360-degree feedback that, other than the
manager, will be appropriate to measure Refilwe’s performance. Substantiate your
answer with reference to the scenario. (6) ............................................................... 10

QUESTION 2 ........................................................................................................... 13

2.1 Do you think Mr Ramasimu possesses feedback skills? Substantiate your answer
with reference to the scenario. (11) .......................................................................... 13

2.2 Explain the role of the managerial tasks of planning and controlling in the
performance management process and state how the two tasks were handled in the
scenario. (10) ........................................................................................................... 17

2.3 Between the coaching and counselling processes, which one do you suggest Ms
Makhudu should be taken through? Substantiate your answer with reference to the
scenario. (4) ............................................................................................................. 20

Reference List .......................................................................................................... 22




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