FLORIDA BRT CORRECTIONS – COMMUNICATIONS | QUESTIONS & ANSWERS | GRADE A | 100% CORRECT (2026/2027)
nonverbal communication ✔️communication using body movements, gestures, methods of eye contact, and posture (whether seated or
standing)
barriers of effective communication ✔️• use of profane, derogatory, or disrespectful language
• stereotyping
• use of derogatory hand gestures or body movements
• stress and fatigue on the part of either party
• inability to communicate in the same language
• lack of cultural understanding
• failure to listen actively
• use of jargon
• tone of voice
• negative attitude
• environmental distractions such as background noise
younger inmates ✔️provide clear, consistent instructions and consequences
older inmates ✔️may not be able to complete more than a one-step or two-step directions
inmates of the opposite sex ✔️avoid the appearance of impropriety
command presence ✔️body language that projects confidence, poise, and a professional demeanor
verbal command ✔️an authoritative statement used to direct, influence, or give orders to a person or group
courtesy ✔️being respectful when interacting with others and treating them in a dignified manner, regardless of status, race, gender,
appearance, or behavior
active listening ✔️giving full attention to what is being said and taking time to understand the message without interrupting
elements of active listening ✔️• maintaining eye contact, facing the speaker, and leaning slightly forward to confirm attentiveness through body
language
• keeping an open mind and avoiding bias to hear all the facts
• identifying key words that should alert you, such as "kill," "suicide," "getting out," and "hang"
• identifying the intensity of speech in terms of voice volume, emotion, pitch, and tone
• paraphrasing back to someone what they said to ensure you properly understood the message
• asking questions for clarification or more information
radio use ✔️• calling for assistance
• participating in general communication
• identifying inmates and visitors
• notifying staff of an emergency situation
FCC ✔️Federal Communications Commission
prohibited acts pertaining to radio use ✔️• transmitting nonessential or excessive signals, messages, or communication
, • using profane, indecent, or obscene language
• willfully damaging or permitting damage to radio apparatuses
• maliciously interfering with another unit's radio transmission
• making unidentified radio transmissions
• transmitting before the air is clear
• transmitting a call signal, letter, or numeral not assigned to the agency or unit
• adjusting, repairing, or altering a radio transmitter
• using radio communications systems for illegal or personal business
types of radio equipment in corrections ✔️• handheld or portable radio, which the officer carries
• radio base station, normally in the control room
• the mobile radio affixed in vehicles used for transporting inmates
squelch ✔️a circuit that suppresses the output of a radio receiver if the signal strength falls below a certain level
radio codes ✔️• signals
• phonetic-alpha codes
• ten or numeric codes
• numeric-alpha codes
signals ✔️a system of communication using numbers that are preceded by the word "signal"
phonetic-alpha codes ✔️a system of verbal communication using letter of the English alphabet only
ten or numeric codes ✔️a system of communication by which "10" preceds numbers that stand for specific activities
numeric-alpha codes ✔️a system of communication that combines numbers and letter of the alphabet, or the combination of some or all radio
codes to transmit messages
interview ✔️a conversation between a correctional officer and an interviewee (inmate or visitor) with the goal of obtaining facts
purpose of an interview ✔️used to conduct investigations, obtaining facts for incidents reports, and documenting routine activities, disciplinary
actions, and use of force occurrences
types of questioning techniques ✔️• open-ended questions
• closed-ended questions
• leading questions
• direct questions
• forced-choice questions
open-ended questions ✔️encourages conversation and require s the interviewee to think, reflect, and provide their opinion and feeling
"What happened next?"
closed-ended questions ✔️asked with a specific yes or no answer in mind
"Have you read your rules and regulations?"
nonverbal communication ✔️communication using body movements, gestures, methods of eye contact, and posture (whether seated or
standing)
barriers of effective communication ✔️• use of profane, derogatory, or disrespectful language
• stereotyping
• use of derogatory hand gestures or body movements
• stress and fatigue on the part of either party
• inability to communicate in the same language
• lack of cultural understanding
• failure to listen actively
• use of jargon
• tone of voice
• negative attitude
• environmental distractions such as background noise
younger inmates ✔️provide clear, consistent instructions and consequences
older inmates ✔️may not be able to complete more than a one-step or two-step directions
inmates of the opposite sex ✔️avoid the appearance of impropriety
command presence ✔️body language that projects confidence, poise, and a professional demeanor
verbal command ✔️an authoritative statement used to direct, influence, or give orders to a person or group
courtesy ✔️being respectful when interacting with others and treating them in a dignified manner, regardless of status, race, gender,
appearance, or behavior
active listening ✔️giving full attention to what is being said and taking time to understand the message without interrupting
elements of active listening ✔️• maintaining eye contact, facing the speaker, and leaning slightly forward to confirm attentiveness through body
language
• keeping an open mind and avoiding bias to hear all the facts
• identifying key words that should alert you, such as "kill," "suicide," "getting out," and "hang"
• identifying the intensity of speech in terms of voice volume, emotion, pitch, and tone
• paraphrasing back to someone what they said to ensure you properly understood the message
• asking questions for clarification or more information
radio use ✔️• calling for assistance
• participating in general communication
• identifying inmates and visitors
• notifying staff of an emergency situation
FCC ✔️Federal Communications Commission
prohibited acts pertaining to radio use ✔️• transmitting nonessential or excessive signals, messages, or communication
, • using profane, indecent, or obscene language
• willfully damaging or permitting damage to radio apparatuses
• maliciously interfering with another unit's radio transmission
• making unidentified radio transmissions
• transmitting before the air is clear
• transmitting a call signal, letter, or numeral not assigned to the agency or unit
• adjusting, repairing, or altering a radio transmitter
• using radio communications systems for illegal or personal business
types of radio equipment in corrections ✔️• handheld or portable radio, which the officer carries
• radio base station, normally in the control room
• the mobile radio affixed in vehicles used for transporting inmates
squelch ✔️a circuit that suppresses the output of a radio receiver if the signal strength falls below a certain level
radio codes ✔️• signals
• phonetic-alpha codes
• ten or numeric codes
• numeric-alpha codes
signals ✔️a system of communication using numbers that are preceded by the word "signal"
phonetic-alpha codes ✔️a system of verbal communication using letter of the English alphabet only
ten or numeric codes ✔️a system of communication by which "10" preceds numbers that stand for specific activities
numeric-alpha codes ✔️a system of communication that combines numbers and letter of the alphabet, or the combination of some or all radio
codes to transmit messages
interview ✔️a conversation between a correctional officer and an interviewee (inmate or visitor) with the goal of obtaining facts
purpose of an interview ✔️used to conduct investigations, obtaining facts for incidents reports, and documenting routine activities, disciplinary
actions, and use of force occurrences
types of questioning techniques ✔️• open-ended questions
• closed-ended questions
• leading questions
• direct questions
• forced-choice questions
open-ended questions ✔️encourages conversation and require s the interviewee to think, reflect, and provide their opinion and feeling
"What happened next?"
closed-ended questions ✔️asked with a specific yes or no answer in mind
"Have you read your rules and regulations?"
