WGU D469 PERFORMANCE ASSESSMENT TASK —
350 MULTIPLE CHOICE QUESTIONS AND CORRECT
ANSWERS WITH RATIONALES
PART 1: QUALITY MANAGEMENT FOUNDATIONS (Questions 1–50)
Question 1
Who is widely regarded as the father of modern quality management?
A) Philip Crosby
B) Joseph Juran
C) W. Edwards Deming
D) Armand Feigenbaum
Correct Answer: C
Rationale: W. Edwards Deming is considered the father of modern quality
management. His 14 Points and the PlanDoCheckAct (PDCA) cycle form the
basis of total quality management (TQM). His work transformed
manufacturing and management practices worldwide after World War II,
particularly in Japan.
Question 2
Which of the following is one of Deming's 14 Points for quality management?
,A) Focus on short term profits
B) Eliminate quotas for the workforce
C) Increase inspection of finished products
D) Manage by visible figures only
Correct Answer: B
Rationale: Deming's 14 Points include eliminating quotas and numerical goals,
as they often lead to shortcuts and poor quality. Instead, focus on process
improvement and leadership.
Question 3
What is the main goal of Total Quality Management (TQM)?
A) To maximize profits at all costs
B) To achieve longterm customer satisfaction through continuous
improvement
C) To reduce the number of employees
D) To eliminate all quality control processes
Correct Answer: B
Rationale: TQM integrates quality into every process, focusing on customer
satisfaction, employee involvement, and continuous improvement. The
approach emphasizes that quality is everyone's responsibility and requires
ongoing effort.
,Question 4
The PDCA cycle stands for:
A) Plan, Direct, Check, Act
B) Plan, Do, Check, Act
C) Prepare, Develop, Control, Assess
D) Process, Data, Control, Analyze
Correct Answer: B
Rationale: The PDCA cycle (PlanDoCheckAct) is a four step iterative method
for continuous improvement. Also known as the Deming Cycle or Shewhart
Cycle.
Question 5
During which phase of the PDCA cycle would you implement a smallscale test
of the proposed change?
A) Plan
B) Do
C) Check
D) Act
Correct Answer: B
Rationale: The "Do" phase involves implementing the planned change on a
small scale to test its effectiveness before broader implementation.
, Question 6
Total Quality Management (TQM) emphasizes:
A) Quality is the responsibility of the quality department only
B) Customer focus and continuous improvement involving all employees
C) Reducing costs at the expense of quality
D) Inspecting quality into products after production
Correct Answer: B
Rationale: TQM is a management approach centered on quality, customer
satisfaction, and continuous improvement, with every employee responsible
for quality.
Question 7
Which metric best measures organizational effectiveness?
A) Number of employees
B) Cost per unit
C) Achievement of strategic objectives
D) Hours worked
Correct Answer: C
350 MULTIPLE CHOICE QUESTIONS AND CORRECT
ANSWERS WITH RATIONALES
PART 1: QUALITY MANAGEMENT FOUNDATIONS (Questions 1–50)
Question 1
Who is widely regarded as the father of modern quality management?
A) Philip Crosby
B) Joseph Juran
C) W. Edwards Deming
D) Armand Feigenbaum
Correct Answer: C
Rationale: W. Edwards Deming is considered the father of modern quality
management. His 14 Points and the PlanDoCheckAct (PDCA) cycle form the
basis of total quality management (TQM). His work transformed
manufacturing and management practices worldwide after World War II,
particularly in Japan.
Question 2
Which of the following is one of Deming's 14 Points for quality management?
,A) Focus on short term profits
B) Eliminate quotas for the workforce
C) Increase inspection of finished products
D) Manage by visible figures only
Correct Answer: B
Rationale: Deming's 14 Points include eliminating quotas and numerical goals,
as they often lead to shortcuts and poor quality. Instead, focus on process
improvement and leadership.
Question 3
What is the main goal of Total Quality Management (TQM)?
A) To maximize profits at all costs
B) To achieve longterm customer satisfaction through continuous
improvement
C) To reduce the number of employees
D) To eliminate all quality control processes
Correct Answer: B
Rationale: TQM integrates quality into every process, focusing on customer
satisfaction, employee involvement, and continuous improvement. The
approach emphasizes that quality is everyone's responsibility and requires
ongoing effort.
,Question 4
The PDCA cycle stands for:
A) Plan, Direct, Check, Act
B) Plan, Do, Check, Act
C) Prepare, Develop, Control, Assess
D) Process, Data, Control, Analyze
Correct Answer: B
Rationale: The PDCA cycle (PlanDoCheckAct) is a four step iterative method
for continuous improvement. Also known as the Deming Cycle or Shewhart
Cycle.
Question 5
During which phase of the PDCA cycle would you implement a smallscale test
of the proposed change?
A) Plan
B) Do
C) Check
D) Act
Correct Answer: B
Rationale: The "Do" phase involves implementing the planned change on a
small scale to test its effectiveness before broader implementation.
, Question 6
Total Quality Management (TQM) emphasizes:
A) Quality is the responsibility of the quality department only
B) Customer focus and continuous improvement involving all employees
C) Reducing costs at the expense of quality
D) Inspecting quality into products after production
Correct Answer: B
Rationale: TQM is a management approach centered on quality, customer
satisfaction, and continuous improvement, with every employee responsible
for quality.
Question 7
Which metric best measures organizational effectiveness?
A) Number of employees
B) Cost per unit
C) Achievement of strategic objectives
D) Hours worked
Correct Answer: C
