PSE WINDOW CLERK EXAM 2 COMPLETE
STUDY GUIDE AND USPS CUSTOMER SERVICE
REVIEW 2026
◉ sets forth the policies, regulations and procedures governing
domestic mail.
Answer: DMM- Domestic Mail Manual
◉ sets forth policies, regulations, and procedures governing
international mail.
Answer: IMM- International Mail Manual
◉ contains policies and procedures for administrative ad support
functions within the postal service.
Answer: ASM- Administrative Support Manual
◉ all manuals are found on line via?.
Answer: Policy Net
◉ Guarantees overnight or next day delivery
$100 insurance and
free tracking.
,Answer: Express Mail
◉ Premier Shipping service of the USPS.
Answer: Express Mail
◉ °Fast and affordable
°max 70lbs
°$50 insurance another premier shipping service of the USPS
°2-3 DAYS delivery.
Answer: Priority Mail
◉ Bulk mail usually handled at distribution centers.
Answer: Parcel Select
◉ Merchant pays postal fee returning merchandise bulk parcel
return product.
Answer: Parcel Return Services
◉ -First class mail
-Periodicals
-Standard mail
-Package services mail
,-standard post(retail mail, books)
-media mail(books, film, manuscripts, sound recordings, computer
media
-library mail
-Extra services.
Answer: Mailing services
◉ Proof of Mailing w/ Certificate of Mailing and Certified Mail
Protection in transit with Insured mail and Registered mail
Confirmation of Delivery with COD
Delivery Confirmation
Signature Confirmation
Restricted Delivery
Return Receipt and Return Return Receipt of Merchandise
Merchandise Return.
Answer: Extra Services
◉ proof of mailing uses PS Form 3800.
Answer: Certified Mail
◉ -PS Form 3813(black) $200 or less, no signature of receipt
-PDT Form 3813-p(blue) $200 to $5000, requires signatures.
, Answer: Insured Mail
◉ Provides date and time of delivery, free when you purchase
Priority mail now called USPS Tracking.
Answer: Delivery Confirmation
◉ POM.
Answer: Postal Operations Manual
◉ Official Source for updates and updated bi-weekly.
Answer: Postal bulletin
◉ Does this package contain anything liquid, fragile, potentially
hazardous' such as/like perfume or lithium batteries?.
Answer: 6 Part of HAZMAT question
◉ Tells you when and how to display the POW flag.
Answer: Postal Bulletin
◉ POW.
Answer: Prisoner of War
STUDY GUIDE AND USPS CUSTOMER SERVICE
REVIEW 2026
◉ sets forth the policies, regulations and procedures governing
domestic mail.
Answer: DMM- Domestic Mail Manual
◉ sets forth policies, regulations, and procedures governing
international mail.
Answer: IMM- International Mail Manual
◉ contains policies and procedures for administrative ad support
functions within the postal service.
Answer: ASM- Administrative Support Manual
◉ all manuals are found on line via?.
Answer: Policy Net
◉ Guarantees overnight or next day delivery
$100 insurance and
free tracking.
,Answer: Express Mail
◉ Premier Shipping service of the USPS.
Answer: Express Mail
◉ °Fast and affordable
°max 70lbs
°$50 insurance another premier shipping service of the USPS
°2-3 DAYS delivery.
Answer: Priority Mail
◉ Bulk mail usually handled at distribution centers.
Answer: Parcel Select
◉ Merchant pays postal fee returning merchandise bulk parcel
return product.
Answer: Parcel Return Services
◉ -First class mail
-Periodicals
-Standard mail
-Package services mail
,-standard post(retail mail, books)
-media mail(books, film, manuscripts, sound recordings, computer
media
-library mail
-Extra services.
Answer: Mailing services
◉ Proof of Mailing w/ Certificate of Mailing and Certified Mail
Protection in transit with Insured mail and Registered mail
Confirmation of Delivery with COD
Delivery Confirmation
Signature Confirmation
Restricted Delivery
Return Receipt and Return Return Receipt of Merchandise
Merchandise Return.
Answer: Extra Services
◉ proof of mailing uses PS Form 3800.
Answer: Certified Mail
◉ -PS Form 3813(black) $200 or less, no signature of receipt
-PDT Form 3813-p(blue) $200 to $5000, requires signatures.
, Answer: Insured Mail
◉ Provides date and time of delivery, free when you purchase
Priority mail now called USPS Tracking.
Answer: Delivery Confirmation
◉ POM.
Answer: Postal Operations Manual
◉ Official Source for updates and updated bi-weekly.
Answer: Postal bulletin
◉ Does this package contain anything liquid, fragile, potentially
hazardous' such as/like perfume or lithium batteries?.
Answer: 6 Part of HAZMAT question
◉ Tells you when and how to display the POW flag.
Answer: Postal Bulletin
◉ POW.
Answer: Prisoner of War
